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NHS Pathways monthly triage data – May 2026

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for May 2026.

Page contents

Overall data

2,398,560

Overall triaged calls received via NHS Pathways this month

792,004

Completed journeys through 111 online this month

77,373

Average number of triaged calls a day in May 2026

+10.9%

Change in number of triaged calls from May 2025

26,583,405

Overall triaged calls received via NHS Pathways in the last 12 months

316

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+169.2%

Bites or stings, insect or spider

+37.5%

Ankle or foot injury, penetrating

+32.2%

Toe injury, blunt

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,769,248

111 triaged calls received via NHS Pathways this month

792,004

Completed journeys through 111 online this month

57,073

Average number of triaged calls a day in May 2026

+5%

Change in number of triaged calls from May 2025

19,835,117

111 triaged calls received via NHS Pathways in the last 12 months

329

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+171.3%

Bites or stings, insect or spider

+38.2%

Ankle or foot injury, penetrating

+32.5%

Toe injury, blunt

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

572,730

999 triaged calls received via NHS Pathways this month

18,475

Average triaged calls a day in May 2026

+28.9%

Change in number of triaged calls from May 2025

6,142,246

999 triaged calls received via NHS Pathways in the last 12 months

299

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+23.4%

Diarrhoea

+19.2%

Wound problems

+18.6%

Diarrhoea and vomiting

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 5 June 2026 1:31 pm