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NHS Pathways monthly triage data – June 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for June 2025.

Page contents

Overall data

2,039,006

Overall triaged calls received via NHS Pathways this month

629,298

Completed journeys through 111 online this month

67,967

Average number of triaged calls a day in June 2025

-0.2%

Change in number of triaged calls from June 2024

25,061,446

Overall triaged calls received via NHS Pathways in the last 12 months

330

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+98%

Bites or stings, insect or spider

+31.4%

ED triage pre-entry pathway

-30.1%

Cough

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,539,241

111 triaged calls received via NHS Pathways this month

629,298

Completed journeys through 111 online this month

51,308

Average number of triaged calls a day in June 2025

-3.3%

Change in number of triaged calls from June 2024

19,499,005

111 triaged calls received via NHS Pathways in the last 12 months

346

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+97.8

Bites or stings, insect or spider

-30.2

Cough

-26

Repeat prescription

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

456,502

999 triaged calls received via NHS Pathways this month

15,217

Average triaged calls a day in June 2025

+8.8%

Change in number of triaged calls from June 2024

5,192,958

999 triaged calls received via NHS Pathways in the last 12 months

302

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

-18.1%

Dental problems

+14%

Stroke-like symptoms

+11.3%

Dizziness or vertigo

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 3 July 2025 3:43 pm