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NHS Pathways monthly triage data – July 2026

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for July 2026.

Page contents

Overall data

2,266,618

Overall triaged calls received via NHS Pathways this month

0

Completed journeys through 111 online this month*

*data unavailable this month

73,117

Average number of triaged calls a day in July 2026

+8.8%

Change in number of triaged calls from July 2025

26,999,806

Overall triaged calls received via NHS Pathways in the last 12 months

320

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

-35.3%

Heat exposure

-31.9%

Nasal congestion

+29.2%

Self triage, bites and stings

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,625,642

111 triaged calls received via NHS Pathways this month

0

Completed journeys through 111 online this month*

*data unavailable this month

52,440

Average number of triaged calls a day in July 2026

+4.5%

Change in number of triaged calls from July 2025

19,991,517

111 triaged calls received via NHS Pathways in the last 12 months

338

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

-34.4

Heat exposure

-31.8

Nasal congestion

+24.4

Leg injury, penetrating

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

573,536

999 triaged calls received via NHS Pathways this month

18,501

Average triaged calls a day in July 2026

+19.3%

Change in number of triaged calls from July 2025

6,349,442

999 triaged calls received via NHS Pathways in the last 12 months

297

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+12.4%

Self harm

+9.8%

Frailty, on floor, upper limb injury

+9.5%

Diarrhoea

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 7 August 2026 1:18 pm