Patients will need their account ID, their third-party passphrase and the ODS code of your practice to complete NHS login using GP online registration details.
Check whether the patient is already registered for GP online services.
Make sure the patient’s email address has the status of ‘verified’ selected against it within the patient record. This status may be automatically verified by the system or need to be manually selected by the practice. NHS login cannot currently create a registration with SystmOne using GP online services user registration details without the verified email status.
Patients who are not registered
If the patient is not already registered for GP online services:
Check you can confirm their identity – your practice will have a procedure for verifying patients’ identity, which meets the RCGP guidance
- For patients under 16, follow your existing procedure for assessing competence
- Select ‘Register for online services’ from the patient record
- Send the account ID and the third-party passphrase, a code which the patient will use to register, via text or email, or print it out.
Patients who are registered
Patients who are already registered for GP online services need their account ID and third-party passphrase. This will not be the same as the password they have set to log in to any web applications or third-party apps.
As the third-party passphrase expires 14 days after it was issued, you should choose ‘issue new third-party passphrase’ from the patient record to generate a new passphrase for them to use, with their account ID, in the login process.
Do not choose any of the other options, for example 'Reset user name and password', as this will not reset the details they need to register.
Patients can also reset their own details from within the online services they use.