Guidance on NHS App features

Find out what patients can do in the NHS App, and how the features available to them are affected by settings in the clinical system your practice uses.

NHS COVID Pass

Patients can prove their COVID-19 vaccination status and proof of prior infection (recovery) status for international travel.

Referrals

Patients can manage their first hospital or clinic appointment with a specialist, using the NHS App.

Online consultations

Find out how the NHS App can help you triage patients effectively, and get suggested text to promote this to patients.

NHS App messaging service

Patients can receive in-app messages from their surgery, instead of other traditional communication methods like SMS (text message) or letter.

Secure messaging

Patients can send non-urgent messages to your practice securely, and you can reply.

Requesting repeat prescriptions

Patients can order prescriptions and nominate a pharmacy.

Appointments

Patients can book appointments through the NHS App. Get advice on making appointments available and using language patients can understand.

Linked profiles and proxy access

Proxy access lets patients access medical services for a child, or someone else they care for.

Access to patient records through the NHS App

From November 2022, patients with an online account will see their medical record.

Release notes

Find out about the latest updates, bug fixes and new features for the NHS App.

Last edited: 24 March 2023 4:42 pm