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National COVID Vaccine Invitation Preference Service

Allow patients to opt in or out of receiving notifications from the NHS to get a COVID-19 vaccination.

About this service

The National COVID Vaccine Invitation Preference service (NCVIPS) enables patients to either choose to receive or to opt out of receiving notifications from the NHS to get a COVID-19 vaccination.  

Patients can make their choice in two ways:

The preference will be updated on the patient's national NHS record.

Patients are able to change their mind regarding their preference at any time.


Who this service is for

Patients

Patients can access the service directly via the NHS website or by calling 119.

Health and care workers

Health and care workers working within NHS 119 are required to update the patient's preferences where a patient does not have access to the internet.  They do this using the same NHS website form.


Status and service level

NCVIPS is live.

This service is a silver service, meaning it is available and supported 24 hours a day, 365 days a year from 8am to 6pm Monday to Friday excluding bank holidays. 


How to access this service

Patients can make their choice in two ways:

Health and care workers can update preferences for patients who do not have access to the internet via the NHS website.


Contact us

Enquiry Point of contact
Live service incident

National Service Desk

Online portal: NHS England Customer Portal

Email: [email protected]

Telephone: 0300 303 5035

Strategic direction of the service

James Spirit (service owner)

Email: [email protected]

Escalations

Stephen Koch (senior responsible officer)

Email: [email protected]

 


Last edited: 21 May 2024 3:16 pm