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Contact the Personal Demographics Service (PDS) National Back Office (NBO)

Find out how to get in touch with the Personal Demographics Service (PDS) National Back Office (NBO).

PDS data quality incidents and service requests

Report to the NBO via your local service desk

You can contact the NHS National Service Desk directly by:

  • logging a call for the National Back Office service by using the Service Desk Portal (N3 access required)
  • calling 0300 303 5035

NBO Tracing Service

Email: nhsdigital.nboteam4@nhs.net

Telephone: 0300 365 3664

Find out more about the Tracing Service

Protection of Identity

Email: nhsdigital.nboteam4@nhs.net

Telephone: 0300 365 3664

Demographics Batch Service

DBS Client

Email: Demographics@nhs.net

DBS Bureau

Email: NBO-DBSB@nhs.net

Telephone: 01704 554022

New DBS or DBSB user enquiries

Email: Enquiries@nhsdigital.nhs.uk

Find out more about the Demographics Batch Service Bureau

NBO Service Management

Email: NBO-SVCMGT@nhs.net
Telephone: 0300 365 3660

Last edited: 29 January 2020 10:03 am