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Creating a new NHS England: Health Education England, NHS Digital and NHS England have merged. More about the merger.

Contact the Personal Demographics Service (PDS) National Back Office (NBO)

Find out how to get in touch with the Personal Demographics Service (PDS) National Back Office (NBO).

PDS data quality incidents and service requests

Report to the NBO via your local service desk

You can contact the NHS National Service Desk directly by:

  • logging a call for the National Back Office service by using the Service Desk Portal 
  • calling 0300 303 5035

COVID-19 vaccination and data support

For NHS staff

FutureNHS provides up-to-date guidance on escalating issues. If you need additional support, please contact your System Vaccination Operations Centre (SVOC) in the first instance. If you are unsure which SVOC to contact, please ask your site lead or find your SVOC.

You may need to request access to FutureNHS.

For patients and citizens

If you have a data quality issue, such as a missing or incorrect vaccination record, were vaccinated in England and are registered with a GP practice in England:

If you have a vaccine booking query:

  • Telephone: 119

If your query relates to personal information that is incorrect on your patient record, such as name or address:

  • Contact your GP practice

If you were vaccinated abroad with a vaccine approved for use in the UK, this can now be recorded on the National Immunisation Management System:


If you have an issue regarding the NHS App, please use this link to get support:  NHS App - NHS (

To contact the NHS App team Contact the NHS App team (

If you have any medical questions, please contact your GP.

Demographics Batch Service

DBS Client

Technical issues, including certificate expiry, DBS failures and server moves, must be directed to the NHS National Service Desk by:

  • logging a call for SPINE Core/Demographic Batch Service using the Service Desk Portal (HSCN/N3 access required)
  • calling 0300 303 5035

Data specific enquiries

Email: [email protected]

New DBS enquiries

Email: [email protected]

NBO Tracing Service

Email: [email protected]

Telephone: 0300 365 3664

Find out more about the Tracing Service

Protection of Identity

Email: [email protected]

Telephone: 0300 365 3664

NBO Service Management

Email: [email protected]
Telephone: 0300 365 3660

Last edited: 2 March 2023 8:57 am