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Contact the Personal Demographics Service (PDS) National Back Office (NBO)

Find out how to get in touch with the Personal Demographics Service (PDS) National Back Office (NBO).

PDS data quality incidents and service requests

Report to the NBO via your local service desk

You can contact the NHS National Service Desk directly by:

  • logging a call for the National Back Office service by using the Service Desk Portal (N3 access required)
  • calling 0300 303 5035

NBO Tracing Service

Email: nhsdigital.nboteam4@nhs.net

Telephone: 0300 365 3664

Find out more about the Tracing Service


Protection of Identity

Email: nhsdigital.nboteam4@nhs.net

Telephone: 0300 365 3664


Demographics Batch Service

DBS Client

Technical issues, including certificate expiry, DBS failures and server moves, must be directed to the NHS National Service Desk by:

  • logging a call for SPINE Core/Demographic Batch Service using the Service Desk Portal (HSCN/N3 access required)
  • calling 0300 303 5035

Data specific enquiries

Email: Demographics@nhs.net

New DBS enquiries

Email: Enquiries@nhsdigital.nhs.uk


Data Access Tracing Service (DATS)


NBO Service Management

Email: NBO-SVCMGT@nhs.net
Telephone: 0300 365 3660

Last edited: 8 February 2021 11:48 am