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Use GP Connect in your organisation

We are helping clinicians gain appropriate access to patient records during interactions away from the registered practice. Our products allow primary care organisations to share appointments with other practices and NHS 111 to make it simpler for patients to see a GP at a suitable time and location. 

New National Data Sharing Arrangement for GP Connect

A National Data Sharing Arrangement (NDSA) was launched in 2023 for GP Connect users. 

The GP Connect NDSA sets out the data sharing requirements and obligations for the use of GP Connect for end user organisations. 

If your organisation already uses GP Connect, you don't need to sign the NDSA but please review our action to take guidance.

GP Connect: Access Record

GP Connect: Access Record allows authorised clinicians to access GP patient records held on their practice system. Access Record has two methods of retrieving data from the patient record:

1. Access Record: HTML enables a read-only view of a patient’s record regardless of the practice clinical system. The record can be viewed within another care setting including another GP practice, an urgent care call centre, or an acute care organisation via an accredited system or application.

2. Access Record: Structured provides access to a patient’s record in a machine-readable, structured, and coded format. Structured data allows the consuming system to import and process patient data provided that it's only used for direct care, and the system meets the specified GP Connect consumer requirements, including information governance and clinical safety standards.

3. Access Document allows access to any documents which are saved in a patient's GP record via an accredited system or application.


GP Connect: Update Record

GP Connect: Update Record allows authorised clinicians to update a patient's GP record from a community  pharmacy with structured data.

Each message sent using this integration uses the GP Connect Messaging components, MESH, and ITK3, to deliver the message. 


GP Connect: Send Document

GP Connect: Send Document provides a simple and standardised way of updating a patient record. It sends a summary of a consultation that may have taken place away from the patient's registered practice. Each message sent using Send Document makes use of the GP Connect Messaging components ITK3, and MESH to deliver the message.


GP Connect: Appointment Management

GP Connect: Appointment Management is used to book appointments on behalf of a patient into their registered practice or another care setting within a primary care network. This is useful for services such as NHS 111 and in Primary Care Networks where different GP systems are in use.


Users of GP systems

GP systems users are the organisations that hold registered patient records and are the source of the shared data. GP systems can be configured to receive appointment bookings or consultation summaries from different care settings. 

GP Connect supports greater flexibility in how primary care networks (PCNs) operate by enabling records to be viewed and updated, and for appointment booking between practices regardless of GP IT systems in use. 

GP Connect has a team of local implementation managers to support GP Connect projects and offer practical advice in the use of GP Connect in your organisation. You can email [email protected] to find out who your local contact is. 


Users in other care settings

There are organisations that want to view patient records, make bookings on behalf of a patient or send a consultation summary following a patient interaction. The systems used in these settings are referred to as Consumers or, in the case of Update Record, as message senders. Dependent on the use case, multiple organisations can use a combination of GP Connect capabilities to allow interoperable working within a locality, usually including GP practices that hold the patient record. 

Examples of organisations that may wish to use GP connect capabilities include:

  • hospices 
  • social care 
  • GP hubs/PCNs/integrated care systems (ICSs) 
  • ambulance trusts/services 
  • acute and emergency care service providers 
  • NHS 111 service providers 
  • care homes 
  • pharmacies 
  • allied health care professionals (community) 
  • optometrists 
  • dentistry 
  • secondary care (hospitals) – elective care 
  • mental health trusts  

If the organisation you represent is not on the above list, but you have a GP Connect use case, please contact us at [email protected]. 

Multiple Consumer/Sender systems have developed and deployed GP Connect capabilities that are ready to use.  If you are and end user organisation using a system that has already developed GP Connect please contact your supplier for more guidance. See our GP Connect supplier progress page for a list of which suppliers have developed GP Connect capabilities. 

GP Connect has a team of product relationship and implementation managers to support GP Connect products. You can email [email protected] for further information. 


Speaking with patients about GP Connect

Information to help clinicians with patient conversations about how data is shared through GP Connect. 

GP Connect is a service that allows information and the GP Patient Record to be viewed and shared between IT systems. 

This means authorised clinical staff from different healthcare settings can share and view clinical information held by a GP Practice. This makes it easier and faster for patients to get healthcare services and gives them insight into how their data is being shared. 

The sharing of records is only for the purpose of direct care, where the patient is being treated or consulted in a setting away from their regular GP. 

A real life example

A patient with complex medical needs can call NHS 111 with a suspected infection.

They can:

  • have their record triaged by an NHS 111 clinician (using GP Connect: Access Record)
  • get themselves an appointment with their local out of hours service
  • attend the appointment (using GP Connect: Appointment Management)
  • have antibiotics prescribed and information regarding their encounter can be sent in a PDF back to their registered GP to be added to the patient record, (using GP Connect: Send Document) where the information will then be available the next time someone uses an Access Record product

Keeping patient data safe in GP Connect

Patients can be assured that system suppliers and GP Connect users are required to adhere to a series of compliance processes

Patients may also use the GP Connect transparency websiteto find out which organisations are using GP Connect and the reasons why they have access to the data. This may also help practices or other services supporting a patient with a subject access request. 


Transparency and privacy notice guidance

Patients may wish to know how, where and why their data is being used through GP Connect. Your local transparency notice should cover this and you can find more information about the wording that should be used. 


Last edited: 15 December 2023 5:20 pm