Thanks to user feedback, the NHS e-Referral Service (e-RS) is continually improving to make it easier, quicker and more convenient to use. This helps e-RS to support your needs and provide a better user experience.
You can provide suggestions on how to improve e-RS by requesting a ‘user need request form’ from firstname.lastname@example.org.
The diagram below shows how these requests are processed.
All user needs are added to the e-RS requirements log and grouped into ‘themes’ of areas of the system, for example the Directory of Services or Worklists. When any system change is being explored in these areas, all existing user needs are reviewed and fed into the research process to confirm – or otherwise – their inclusion in the future system development. If users indicate that they would like to be included in the research process, they will be contacted by the e-RS programme research team as work is planned in the relevant functional area so they can be involved with other users.