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Digital

Contact the e-Referral Service

If you're a referrer, provider or commissioner with a general enquiry about e-RS please complete this form. 

We will aim to respond to urgent queries within 48 hours. For non-urgent queries it may take up to 4 working days to respond. 

If you are a patient enquiring about a specific referral or appointment, please do not complete this form. Please contact your referrer or hospital/clinic directly if you need any assistance.

Drop-in sessions for professional users

We are running a short pilot of twice-weekly, drop-in sessions over the coming weeks to provide 1:1 support and assistance to e-RS professional users only.

Join one of these sessions at the specific dates/times using the links below. You will only be able to join the meeting via the Teams lobby during the sessions at the above dates/times. We may be dealing with another query when you join, so please wait in the lobby to be admitted.

Dates and times

You can join these sessions by selecting the links:

Tuesdays from 1 July 2025 (1pm to 4:30pm)
Thursdays from 26 June 2025 (9:30am to 1pm)

These sessions will be via MS Teams. Ideally you will have audio available (such as a mic and speakers or a headset) to discuss your query. If you do not have audio, the team will provide dial-in details via the Teams chat feature once you have joined the meeting.

About you
First name and last name
Please enter the first part of your postcode. NHS staff - please use the postcode of your organisation.
About your query
*required fields

Any personal information you give to us will be processed in accordance with the General Data Protection Regulation (GDPR) 2018. We will use the information to process your request and to provide any further relevant information or services you have requested. It will also be used to support our service development activities.