Confirm your home address

This service allows selected patients to confirm or update their home address using their NHS account, without needing to contact their GP surgery first.

The service supports NHS England's work to maintain accurate patient address information, improve the quality of NHS records, and help ensure GP surgery patient lists remain up to date.

This service helps to:

• improve the accuracy of patient address information held by the NHS
• reduce the administrative effort required to maintain GP surgery patient lists
• identify patients who have moved, left a practice area, or left the UK
• ensure patients receive NHS communications and appointment information at the correct address

This service is not:

• available to all patients
• used to update addresses for another person
• a replacement for GP registration processes when a patient needs to change practice

We regularly check patient addresses to make sure they are correct. If we think someone may have moved house or left the UK, we ask them to confirm their address. 

Patients cannot confirm a home address for someone else.

We contact patients with instructions through:

• NHS app
• emails
• text messages

Letters also continue to be sent from NHS England to patients if they do not respond.

• How it works
  Patient address verification journey and related NHS services

Confirm your home address supports patients, GP practices and NHS England in maintaining accurate address information.

Patients

The service is available only to selected patients who have:

• an NHS account
• fully proven their identity
• been contacted by NHS England to confirm their address

Patients use the service to confirm whether they still live at their recorded address or to indicate they have moved.

GP practices

GP practices may receive notifications through existing systems when address verification processes result in an FP69 flag being applied.

Practices continue to manage registrations and patient records through their normal workflows.

Confirm your home address is used when NHS England needs patients to confirm whether the address held on their NHS record is still correct.

It is commonly used when:

• routine checks suggest a patient may have moved
• address information requires verification
• GP patient list maintenance activities are being carried out
• a patient may have moved outside their current practice area or outside the UK

Selected patients receive a message through the NHS App, email or text message asking them to confirm whether their address is correct.

Patients can:

• confirm their current address
• tell us they have moved
• report moving elsewhere in the UK or outside the UK

Patients who cannot use the online service can confirm their address through their GP surgery or the NHS customer contact centre.

If NHS England cannot confirm a patient's address, a flag may be added to their NHS record to indicate that the address needs checking. This is called an FP69 flag. GP practices receive a notification through their clinical system and can contact the patient to confirm their details.

You can read more about FP69 flags on the PCSE guidance page.

Patients may contact their GP surgery after receiving a request to confirm their address. This could happen before the FP69 flag is raised on their record.

The GP surgery should reassure patients that these communications are genuine and sent by NHS England to help keep NHS records accurate and up to date.

If an address verification flag is applied to a patient's record, practices should follow their usual process for confirming address information.

Access for patients

Patients cannot sign up to use this service directly.

Patients can only use this service if they have been:

• selected by NHS England
• invited to participate

Access is available through a verified NHS account.

Access for GP practices

GP practices do not access the service directly.

Practices may receive notifications and FP69-related updates through their existing clinical systems, and continue to manage patient records using established processes.

Confirm your home address works with several NHS services and processes that support patient identity, demographic information and GP patient list management. See detailed information on how this service fits with others.