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National Statistics

Personal Social Services Survey of Home Care Users Aged 65 or Over - England, 2008-2009

This is part of

Official statistics, National statistics, Survey
Publication date:
Geographic coverage:
Geographical granularity:
Country, Councils with Social Services Responsibilities (CASSRs)
Date range:
01 Apr 2005 to 31 Mar 2006


The Personal Social Services: Home Care Users Aged 65 or over, England, 2008-09 survey report (User Survey report) presents final results from a survey of older people aged 65 and over receiving home care. A questionnaire was sent out to a sample of users in each Council to gain an understanding of their experience of the service they receive.

Key facts

  • 58 per cent of service users reported they were extremely or very satisfied with the service that they received. This is compared to 59 per cent in 2005-06 when the survey was last conducted and 57 per cent in 2002-03.
  • 23 per cent of respondents of the White ethnic group were extremely satisfied with their home care compared to 17 per cent of the Asian ethnic group and 16 per cent of the Black ethnic group. This is a similar pattern to findings from the 2005-06 home care user survey.
  • 67 per cent of service users were always happy with the way their care worker treated them, 28 per cent said they were usually happy, 4 per cent were sometimes happy and less than 1 per cent said that they were never happy.
  • 94 per cent of respondents who were extremely satisfied were also always happy with how they were treated by their care worker. This compares to those who were dissatisfied where only 23 per cent were always happy with how they were treated.

This publication was previously released in provisional form on 30 September 2009 as The Personal Social Services: Home Care Users Aged 65 or over, England - Councils with Adult Social Services Responsibilities tables, provisional, 2008-09.

The final data from this publication is now available above, this data includes any revisions made by councils since the provisional data were published.

If you need access to the earlier, provisional figures please contact us.


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Last edited: 11 April 2018 5:00 pm