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Publication, Part of

Personal Social Services Survey of Home Care Users Aged 65 or Over - England, 2005-2006

Official statistics, Survey
Publication Date:
Geographic Coverage:
Geographical Granularity:
Country, Regions, Councils with Adult Social Services Responsibilities (CASSRs), Local Authorities
Date Range:
01 Apr 2005 to 31 Mar 2006


This survey shows what people aged 65 and over and receiving care in their own home think of the service they are receiving. It gives older people's opinions on a number of areas including how safe they feel and whether they are happy with their care worker.

If you need more specific breakdowns of the data, have queries or would like to cite information contained within the report, please contact us at or 0845 300 6016

Please note a correction to Table 6.1 on page 13 of the report was made on 13 March 2009.

Key Facts

  • 59 per cent of clients reported they were extremely or very satisfied with the service that they received. This represents an increase from 57 per cent in 2002-03 when the survey was last conducted.
  • 86 per cent of clients said that their care worker always or usually came at times that suited them compared to 89 per cent of clients in 2002-03.
  • Over a third of clients said they were always kept informed by their home care service provider about changes in the care they receive whilst 10 per cent of clients said they were never kept informed of changes to their care.
  • 65 per cent of clients reported that the care worker always did the things that they wanted done, while 1 per cent said they never do the things they want done.
  • 47 per cent of clients strongly believed they were safe in their own home compared to less than 1 per cent of people who strongly felt unsafe in their own home.
  • 46 per cent of clients feel in control of their daily lives due to the care they receive from social services whilst 4 per cent of clients felt that they had no control over their daily lives.


Last edited: 11 April 2018 5:00 pm