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Publication, Part of

Personal Social Services Adult Social Care Survey - England, 2010-2011, Final

Official statistics, Survey
Publication Date:
Geographic Coverage:
Geographical Granularity:
Date Range:
01 Apr 2010 to 31 Mar 2011


22 December 2011:The number of councils who failed to survey sufficient people indicated in the Editorial Notes and Data Quality annex was reduced from 33 to 32 as it was found that Hackney council did achieve a sufficient number of responses as defined by the survey sample size calculator. Their marking in the annex tables indicating they had refused to do this was also removed.

The User Experience Survey Programme operates on an annual basis and is used to target areas of particular interest within Adult Social Services. Opinions are sought over a range of outcome areas to gain an understanding of service users' views rather than measuring quantities of care delivered.

This survey is the first of its kind to cover all service users aged 18 and over receiving services funded wholly or in part by Social Services, and aims to learn more about whether or not the services are helping them to live safely and independently in their own home and the impact on their quality of life.

The information provided is final and council level excel annex tables for all Councils with Adult Social Services Responsibilities (CASSRs) in England are provided in the accompanying excel annex tables. This publication supersedes the provisional information published in September.

Key Facts

  • 26 per cent of respondents reported their quality of life was so good, it could not be better or very good, 31 per cent reported it was good and 33 per cent reported it was alright. However, 7 per cent reported their quality of life was bad and the remaining 3 per cent reported their quality of their life was very bad or so bad, it could not be worse.
  • The average score for the Social Care Related Quality of Life was 18.7 out of a maximum possible score of 24. This is a composite measure calculated using a combination of questions which cover 8 different outcome domains relating to quality of life.
  • 62 per cent of service users who responded said that they were extremely or very satisfied with the care and support services they receive, 28 per cent said they were quite satisfied, 7 per cent said they were neither satisfied nor dissatisfied and the remaining 3 per cent said they were dissatisfied.
  • 30 per cent reported they have as much control as they want over their daily life. 45 per cent reported they have adequate control, 20 per cent reported they have some control but not enough and 5 per cent reported they had no control.
  • There were differences in responses to all the questions by demographic groups. For example, younger service users reported the highest quality of life and those aged 45-64 the lowest. Service users from the White ethnic group had a higher quality of life than those from the Mixed, Asian and Black groups. Service users with a learning disability had the highest quality of life while those with a substance misuse problem or a physical disability had the lowest.


Last edited: 11 April 2018 4:59 pm