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National Statistics
Publication, Part of

Hospital Outpatient Activity - 2009-10

Official statistics, National statistics
Publication Date:
Geographic Coverage:
Geographical Granularity:
Strategic Health Authorities, Primary Care Organisations, Hospital Trusts
Date Range:
01 Apr 2009 to 31 Mar 2010


For the 2009-10 financial year, Hospital Episode Statistics (HES) has collected more than 84 million records detailing outpatient appointments delivered by NHS hospitals in England or performed in the independent sector and commissioned by the English NHS.  The latest HES data are available via the internet from the Freely available data section of the HESonline website [].

The outpatients' data set contains individual records for all outpatient appointments occurring in England including details such as the type of attendance ie whether it was a first or follow up attendance or the main specialty ie the specialty under which the consultant with prime responsibility for the patient is registered.

Key Facts

•In 2009-10 the total number of outpatient appointments increased by 9.3 million (12.5 per cent) from 2008-09 to reach nearly 84.2 million
•Men did not attend nearly nine percent (3.1 million) of their appointments, while women did not attend 7.3 per cent (3.6 million).
•Comparing age groups, the highest number of appointments recorded as "DNA" (did not attend) was among 20 to 29-year-olds (1.0 million), where there was one DNA for every seven appointments attended., This compares to one DNA for every 18 appointments attended by 70 to 79-year-olds (600,000).
•Hospitals cancelled 4.9 million (5.8 per cent) appointments in 2009-10, compared to 3.9 million (5.2 per cent) the previous year.


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Last edited: 11 April 2018 4:21 pm