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National Statistics
Publication, Part of

Ambulance Services, England - 2014-15

Official statistics, National statistics
Publication Date:
Geographic Coverage:
England
Geographical Granularity:
Ambulance Trusts
Date Range:
01 Apr 2005 to 31 Mar 2015

Summary

Note:On 27 April 2016 we have amended the second bullet point within the executive summary (page 5 within the pdf report).
The revised sentence states: "Of all 999 and 111 calls 6.47 million received a face to face response from the ambulance service".
It originally stated "Of all 999 and 111 calls 6.47 million received a telephone or face to face response from the ambulance service" but this figure does not include telephone responses.
This does not affect any other sections of the report or the tables. We apologise if this has caused any inconvenience.

 

This bulletin contains information about the ambulance services provided by the National Health Service in England. The information is collected from individual ambulance trusts and shows volume of activity and performance levels against required standards (eg responses within 8 or 19 minutes).

 

This includes information on emergency calls, response times, recontact rates, numbers treated at scene and patient journeys.

 

This information is collected on a monthly basis via the NHS England Ambulance Quality Indicators (AQI) via their Unify2 data collection - AmbSYS, a link to this information is available within the publication.

 

Data Quality
The Ambulance Quality Indicators (AQI) data is collected from each ambulance trust and published on a monthly basis by NHS England.


Information regarding the quality of the AQI data is available within the "AQI Quality Statement 2015" document found in the Supporting Information section of the NHS England website (or on the AQI link in related links).

Highlights

In 2014-15


• The number of emergency 999 calls presented to Ambulance switchboards in 2014-15 was 9.00 million, an increase of 515,506 (6.1 per cent) over last year's 8.49 million calls. This is an average of 24,661 calls per day or 17.1 calls per minute.

 

• Of all 999 and 111 calls 6.47 million received a telephone or face to face response from the ambulance service.

 

• 3.14 million or 48.5 per cent of all calls (999 and 111) classified as category A (most urgent) resulted in a response from an emergency vehicle.  Of these 5.2 per cent (164,478) were classed as Red 1 (most serious) and 94.8 per cent (2.98 million) were classed as Red 2  (serious but less urgent). The response rates within 8 minutes are as follows:


Red 1 - 71.9 per cent nationally with 5 of the 11 ambulance trusts achieving 75 per cent or more


Red 23 - 69.1 per cent nationally with 1 of the 11 ambulance trusts achieving 75 per cent or more Note: National Red 2 data needs to be treated with caution, see note on a pilot scheme for London and South West within the Data Quality statement.

 

• The Isle of Wight Ambulance Service responded to the largest proportion of Category A Red 1 calls within eight minutes at 80.9 per cent with the London Ambulance Service responding to the smallest proportion at 67.2 per cent.

 

• The percentage of category A incidents that resulted in an ambulance vehicle capable of transporting the patient arriving at the scene within 19 minutes was 93.9 per cent.

Note: National 19 minute response data needs to be treated with caution, see note on a pilot scheme for London and South West within the Data Quality statement.

Resources

Related Links

Last edited: 11 April 2018 4:01 pm