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National Statistics
Publication, Part of

Ambulance Services, England - 2013-14

Official statistics, National statistics
Publication Date:
Geographic Coverage:
Geographical Granularity:
Ambulance Trusts
Date Range:
01 Apr 2005 to 31 Mar 2014


This bulletin contains information about the ambulance services provided by the National Health Service in England. The information is collected from individual ambulance trusts and shows volume of activity and performance levels against required standards (eg responses within 8 or 19 minutes).


This includes information on emergency calls, response times, recontact rates, numbers treated at scene and patient journeys.

This information is collected on a monthly basis via the NHS England Ambulance Quality Indicators (AQI) via their Unify2 data collection - AmbSYS, a link to this information is available within the publication.


Data Quality
The Ambulance Quality Indicators (AQI) data is collected from each ambulance trust and published on a monthly basis by NHS England.
Information regarding the quality of the AQI data is available within the "AQI Quality Statement 2015" document found in the Supporting Information section of the following NHS England website (or on the AQI link in related links):


In 2013-14:

  • The number of emergency 999 calls  presented to Ambulance switchboards in 2013-14 was 8.47 million, a decrease of 70,999 (0.8 per cent) over last year (8.54 million calls). This is an average of 23,216 calls per day (16.1 calls per minute).
  • In total for 999 and 111 calls 6.33 million received a face to face response from the ambulance service, with 6.02 million (95.1 per cent) originating via 999 calls and 309,262 (4.9 per cent) from the 111 route.
  • 2.87 million or 45.4 per cent of all calls (999+111) classified as category A (most urgent) resulted in a response from an emergency vehicle.  Of these 4.7 per cent (135,240) were classed as Red 1 (most serious) and 95.3 per cent (2.74 million) were classed as Red 2 (serious but less urgent). The response rates within 8 minutes are as follows:
  • Red 1 - 75.6 per cent nationally with 8 of the 11 ambulance trusts achieving 75 per cent or more
  • Red 2 - 74.8 per cent nationally with 7 of the 11 ambulance trusts achieving 75 per cent or more
  • The Isle of Wight Ambulance Service responded to the largest proportion of Category A Red 1 calls within eight minutes at 80.2 per cent with the East Midlands Ambulance Service responding to the smallest proportion at 71.3 per cent.
  • The percentage of category A incidents that resulted in an ambulance vehicle capable of transporting the patient arriving at the scene within 19 minutes was 96.1 per cent. Last year (2012-13) this was 96.0 per cent.


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Last edited: 21 November 2018 1:11 pm