This bulletin contains information about the ambulance services provided by the National Health Service in England. The information is collected from individual ambulance trusts and shows volume of activity and performance levels against required standards (eg responses within 8 or 19 minutes). This includes information on emergency and urgent calls, response times and patient journeys. This information is collected via the KA34 return; a copy of which is included at the end of the bulletin.
Ambulance Services, England - 2008-09Official statistics, National statistics
- Publication Date:
- 18 Jun 2009
- Geographic Coverage:
- Geographical Granularity:
- Ambulance Trusts
- Date Range:
- 01 Apr 1998 to 31 Mar 2009
- the total number of emergency and urgent calls was 7.48 million, a 250,000 (3.5 per cent) increase over last year when there were 7.23 million
- of these, 6.15 million calls (82.3 per cent) resulted in an emergency response arriving at the scene of the incident, a 260,000 (4.4 per cent) increase over last year when there were 5.89 million
- of those calls resulting in an emergency response, 1.94 million (31.6 per cent) were classed as category A - immediately life threatening incidents (refer to definition of category A for more detail) and 2.56 million (41.6 per cent) were classed as category B - serious but not immediately life-threatening incidents. The remainder were classed as category C. In 2007-08 there were 30.8 per cent (1.81 million) for category A and 42.2 per cent (2.49 million) for category B
- the percentage of category A incidents that resulted in an emergency response arriving at the scene of the incident within 8 minutes in 2008-09 was 74.3 per cent*
- of the 12 NHS organisations providing ambulance services, 7 met or exceeded the 75 per cent standard for 8 minute response times. Of the 5 remaining trusts, 3 exceeded 72 per cent and the remaining 2 trusts were above 68 per cent*
* Note:From 1 April 2008, the way that NHS ambulance trusts measure response times has changed. This change is commonly referred to as 'call connect'. Response times are now measured from the point when the call is presented to the control room telephone switch. Previously, response times were measured from the point when certain details had been ascertained from the caller. Therefore 2008-09 data involving the new 'call connect' response time measurement (i.e. 8 and 19 minute response times) are not comparable with earlier years.