Community Care Statistics, Social Services Activity, England - 2013-14, Provisional release

• The number of contacts from new clients in 2013-14 was 2,157,000 (up 4 per cent from 2012-13 and up 6 per cent from 2008-09). Of these, 994,000 required a further assessment or commissioning of ongoing service (an increase of 3 per cent from 2012-13) while 1,164,000 were dealt with at the point of contact (a rise of 5 per cent from 2012-13)¹.
• There were 597,000 assessments for new clients in 2013-14 (down 1 per cent from 2012-13 and down 14 per cent from 2008-09). Following assessment, 65 per cent of these clients went on to receive services as a result of their assessment (this is a decrease of 2 per cent from 2012-13).
• There were 844,000 completed reviews for existing clients in 2013-14 (4 per cent less than in 2012-13 and 38 per cent less than in 2008-09).
• The total number of people receiving services in 2013-14 was 1,267,000 (down 5 per cent from 1,328,000 in 2012-13 and down 29 per cent from 1,782,000 in 2008-09). Of these, 1,046,000 received community based services (a fall of 5 per cent from 2012-13), 204,000 received residential care (a fall of 3 per cent from 2012-13) and 84,000 received nursing care (which is 3 per cent down from 2011-12).
• The number of people receiving self-directed support was 648,000 (up 6 per cent from 2012-13). The percentage of people receiving self-directed support increased to 62 per cent of all clients in 2013-14, from 56 per cent in 2012-13, 43 per cent in 2011-12 and 29 per cent in 2010-11. Of these, 153,000² received a direct payment - up 7 per cent from 2012-13. 156,000³ clients received a direct payment as one of their community based services at some point during the reporting year (an increase of 6 per cent from 2012-13). The number of carers receiving self-directed support was 111,000 (an increase of 7 per cent from 2012-13). Of these, 80,000 received a direct payment, up 13 per cent from 2012-13.
• Of those receiving community based services not in the form of direct payments in 2013-14, 469,000 received home care, 357,000 received equipment, 188,000 received professional support, 126,000 received day care, 65,000 received short term residential care (excluding respite care), 32,000 received meals and 75,000 received other services.
• The number of carers receiving services was 351,000 (down less than 1 per cent from 2012-13 and 1 per cent less than in 2008-09). Of these, 49 per cent of carers received a carer specific service (up one percentage point from 2012-13) and 51 per cent received information only (down one percentage point from 2012-13).

Footnotes:

1. Figures do not add up due to rounding
2. Source RAP SD1
3. Source RAP P2f