A total of 1,915,645 requests for support were received from new clients by local authorities in 2020-21, compared with 1,930,560 requests for support in 2019-20. This equates to an average of 5,250 requests for support from new clients received each day, down from 5,290 last year. Those aged 65 and over accounted for 69.8% (1,337,875) of all requests.
Data is collected on how many clients these requests relate to. In 2020-21, there were an average of 1.5 requests for support per person as the 1,915,645 requests for support were made by 1,270,745 clients.
As can be seen in Table 13 of the reference tables, the East Midlands region reported the largest number of requests for support per client with 1.7 requests per client. Yorkshire and The Humber region reported the lowest number of requests per client (1.4).
As seen in Figure 8 below which shows the number of requests for support per 100,000 adults, the North East region had the highest rate for clients aged 18-64 (2,535 requests per 100,000) and the Yorkshire and The Humber region had the highest rate for clients aged 65 and over (16,125). At a local authority level, St. Helens had the highest rate in the country for clients aged 18-64 (11,000 requests per 100,000 adults compared to the England rate of 1,710). In the 65 and over age band St. Helens was the highest again with 50,915 requests for support per 100,000 adults compared to the England rate of 12,815.
Figure 8: Number of requests for support per 100,000 adults, by age group and local authority, 2020-21