Online and video consultation undertaken in general practice

The data collection will provide vital information both to general practices and local commissioners on the amount of activity taking place via these channels and systems, which will further understanding of demand and activity in general practice and therefore help to guide implementation planning, support and resources. The use of online and video consultation systems in general practice are part of the NHS Long Term Plan and were an integral part of primary care’s response to COVID-19. This data collection and the data it contains may be used to incentivise and reward practices.

The use of online and video consultation systems in general practice are part of the NHS Long Term Plan and were an integral part of primary care’s response to COVID-19. This data collection and the data it contains may be used to incentivise and reward practices.

Online and video consultation supplier incident data will be collected to spot trends and develop best practice for suppliers in responding to these incidents. Due to the commercial nature of this data, the incident data listed in the data collection will be prohibited from being published.

254(1), (3) and (6), section 260, section 261(2)(e) and section 304(9), (10) and (12) of the Health and Social Care Act 2012.