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GP Appointments Data Dashboard

Find out about the GP Appointments Data Dashboard (GPAD), including information on the purpose of the dashboard, how to access it and the data included.

About the dashboard

The GP Appointments Data (GPAD) Dashboard provides information about scheduled activity and usage of GP appointments at practice level. The aim of the dashboard is to inform users about activity in their own practice and the impact of seasonal pressures for management information.

It's only accessible via NHS smartcard.

The dashboard provides
  • A summary of Total Appointments by Status, Mode, HCP, Waiting Time across patients registered to practices on your NHS smartcard
  • Total appointments comparison to previous periods
  • Appointment Cross Tabs analysis by Status/Mode/HCP/Wait Time/National Categories/SD Role
  • Data Quality Summary page to highlight data quality issues
  • National Categories Cross tab along with metrics showing mapping progress to date
  • Ability to download data for further analysis

Getting access

The dashboard is live and ready for access via smartcard. Follow these steps to get started:

Step 1 – Smartcard setup checks

To see GP practice appointment data you’ll need to have each practice on your smartcard along with one of the following activity codes:

  • B0360 (view detailed health records) which also grants access through B8006 (execute clinical reports)
  • B0258 (execute contracting reports)
  • B0945 (execute management reports)
  • B0560 (perform patient admin

Work with your local RA and practices to get these added where they are not already present. If you don’t know your local RA, many (but not all) are listed on our contact details page, or you can contact your local CCG for assistance.

If you have worked with your RA to get one of the required activity codes added to your smartcard for your practice(s), please be aware that it can take around 48 hours after the addition for access to be updated on the dashboard.

You’ll need to check your system status with regards to NHS Credential Management software, which is required to access the dashboards. This is currently being deployed by CCGs and IT support organisations across the NHS estate. Check if NHS Credential Management is installed on your machine.

If you see the following message when you try to log on, it means the NHS Credential Management software is not installed:

dashboard error

If the NHS Credential Management is not installed, we recommend that you contact your local CCG/IT support to find out the deployment path. Deployments are happening rapidly, and we’d expect your situation will be resolved in the near future.  

If this does not solve your immediate issue, discuss options with your local IT on how to get your machine updated ahead of their deployment schedule.

Step 2 – Access and training

Use the user guide and training videos below to help you get the most out of the dashboard.

About the data

The GPAD collection is the primary data source for the information produced in this dashboard. Data is collected from GP systems from participating practices with 98% coverage in England (as of December 2020). These include practices using EMIS, TPP, EVA (Microtest), Informatica and Cegedem (Vision) supplier systems.

Dashboard data is updated on a weekly basis, every Thursday at 10am . 

If you have any concerns or issues with the data presented or missing data, contact the NHS Digital national service desk on or 0300 303 5035 with the details and they will investigate.

User guide and training videos

Release information

Latest releases

25 November 2021

The following updates are being released:

  • Appointment Details Cross Tab - enables slicing of appointment data by multiple different categories such as Appointment Status, Mode, Healthcare Professional, Time between Booking and Appointment, National Categories and SDS Role (a more detailed breakdown of the Healthcare Professional)
  • National Categories Cross Tab – enables slicing of national categories appointment data by the respective Context Type and Service Setting
  • Download your Data – provides a more detailed breakdown of your recorded appointments. You can download this information from the dashboard by clicking the ‘Download Data’ button

22 October 2021

The following updates are being released:

  • National categories added

Previous releases

You can view information about previous releases by opening the following expanders:

12 August 2021
  • reformat headlines
  • DQ summary page added
  • add 2019 where available to “previous period” charts
  • accessibility improvements
24 June 2021


  • information link added to Home page to navigate to Guidance and Information page
  • missing values on the Home page (e.g. where a practice has no face to face appointments) now appear as ‘0’, rather than a blank view
  • ‘Last accessed timestamp’ added to the Home page
  • time between booking and appointment filter added to make the chart more readable and give users the option to select a comparison
10 June 2021
  • restructuring of the dashboard
  • performance improvements

Terms of use

User access to the Secure Portal (dashboard) is strictly subject to the Dashboard End User Access Agreement.

By accessing the Disclosed Data through the Secure Portal, users are accepting the terms of the Dashboard End User Access Agreement.

Additional information

SystmOne Users

Find more information about data quality guidance for practices using SystmOne.

Cegidem Users

We are aware of some Practices reporting a slot type complexity issue within Cegidem  (formerly known as Vision) which may impact on the way the national category data is presented within the dashboard.  A system change is required to resolve this issue fully.

In the meantime it is possible that Practices have deployed workarounds that may impact on the way that the national category data is shown in the dashboard. For example, you may have paused your mapping to reduce the number of errors that you receive. Any workarounds that have been introduced could result in incorrect numbers or blank fields on the dashboards where national category data should be displayed.

We'd like to assure users that this issue will not affect the way other appointment data is displayed within the dashboard and that the dashboard will display the correct national category mapping data once the underlying system issues are resolved.

Queries and support

If you have any queries and need additional support, contact the NHS Digital national service desk on or 0300 303 5035.

Last edited: 30 November 2021 3:09 pm