GP Appointments Data Dashboard

The GP Appointments Data (GPAD) Dashboard provides information about scheduled activity and usage of GP appointments at practice level. The aim of the dashboard is to inform users about activity in their own practice and the impact of seasonal pressures for management information.

It's only accessible via NHS smartcard.

The dashboard is live and ready for access via smartcard. Follow these steps to get started:

Step 1 – Smartcard setup checks

To see GP practice appointment data you’ll need to have each practice on your smartcard along with one of the following activity codes:

• B0360 (view detailed health records) which also grants access through B8006 (execute clinical reports)
• B0258 (execute contracting reports)
• B0945 (execute management reports)
• B0560 (perform patient admin

Work with your local RA and practices to get these added where they are not already present. If you don’t know your local RA, many (but not all) are listed on our contact details page, or you can contact your local CCG for assistance.

You’ll need to check your system status with regards to NHS Credential Management software, which is required to access the dashboards. This is currently being deployed by CCGs and IT support organisations across the NHS estate. Check if NHS Credential Management is installed on your machine.

If you see the following message when you try to log on, it means the NHS Credential Management software is not installed:

If the NHS Credential Management is not installed, we recommend that you contact your local CCG/IT support to find out the deployment path. Deployments are happening rapidly, and we’d expect your situation will be resolved in the near future.  

If this does not solve your immediate issue, discuss options with your local IT on how to get your machine updated ahead of their deployment schedule.

Step 2 – Access and training

The GPAD collection is the primary data source for the information produced in this dashboard. Data is collected from GP systems from participating practices with 98% coverage in England (as of December 2020). These include practices using EMIS, TPP, EVA (Microtest), Informatica and Cegedem (Vision) supplier systems.

Dashboard data is updated on a weekly basis, every Thursday at 10am . 

If you have any concerns or issues with the data presented or missing data, contact the NHS Digital national service desk on ssd.nationalservicedesk@nhs.net or 0300 303 5035 with the details and they will investigate.

Use the user guide and training videos below to help you get the most out of the dashboard.

Latest releases

8 December 2022

The following updates has been released:

• Remove ARRS role matrix from home page
• Remove ARRS role DQ matrix from DQ page and replace that with wait time
• Some format changes in front page to align and make borders thickness uniform

You can view information about previous releases by opening the following expanders:

User access to the Secure Portal (dashboard) is strictly subject to the Dashboard End User Access Agreement.

By accessing the Disclosed Data through the Secure Portal, users are accepting the terms of the Dashboard End User Access Agreement.

ARRS (Additional Roles Reimbursement Scheme)

ARRS roles refer to the staff roles reimbursable through the Additional Roles Reimbursement Scheme. This new set of roles are currently being implemented across all GP systems for assignment to the NHS Smartcards holder's profile.

To give practices / PCNs early sight of their progress against implementing these new roles locally, the number and percentage of appointments recorded against these new ARRS roles are displayed in the GP Appointment Dashboard. However, not all system suppliers have updated their systems to support the new ARRS roles. For practices using EMIS, Non-ARRS Staff appointments will show as 100%, as system updates are ongoing to support this new change. Currently, only practices using SystmOne and Cegedim are able to add these roles to their smartcards.

Further communications will be issued in due course once these updates are complete, detailing the actions required from practices to set-up these new roles on their smartcard.

By using the correct HCP types for these roles, PCNs/practices will support a better understanding of the contribution that ARRS staff are making to primary care. To improve data quality, practices will need to assign the new ARRS roles to their Smartcard holder's profile.

Guidance to help you improve your appointment data quality

NHS England » Improving GP appointment data

EMIS Web users

Find out more about the data quality guidance for practices using EMIS

SystmOne users

Find more information about data quality guidance for practices using SystmOne.

Cegidem users

We are aware of some Practices reporting a slot type complexity issue within Cegidem  (formerly known as Vision) which may impact on the way the national category data is presented within the dashboard.  A system change is required to resolve this issue fully.

In the meantime it is possible that Practices have deployed workarounds that may impact on the way that the national category data is shown in the dashboard. For example, you may have paused your mapping to reduce the number of errors that you receive. Any workarounds that have been introduced could result in incorrect numbers or blank fields on the dashboards where national category data should be displayed.

We'd like to assure users that this issue will not affect the way other appointment data is displayed within the dashboard and that the dashboard will display the correct national category mapping data once the underlying system issues are resolved.

If you have any queries and need additional support, contact the NHS Digital national service desk on ssd.nationalservicedesk@nhs.net or 0300 303 5035.