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GP Appointments Data Dashboard

Find out about the GP Appointments Data (GPAD) Dashboard, including information on the purpose of the dashboard, how to access it and the data included.

Technical issues affecting this dashboard

Due ongoing technical issues related to processing the data, this dashboard is not currently being updated.

We are working to resolve this and expect the data update to recommence in December 2023.

About the dashboard

The GP Appointments Data (GPAD) Dashboard provides information about scheduled activity and usage of GP appointments at practice level. The aim of the dashboard is to inform users about activity in their own practice and the impact of seasonal pressures for management information.

It's only accessible via NHS smartcard.

The dashboard provides
  • A summary of total appointments by status, mode, Health Care Profession (HCP), time from booking to an appointment, duration, national category and SDS (Spine Directory Services) role across patients registered to practices on your NHS smartcard
  • Total appointments comparison to previous periods
  • Appointment Cross Tabs analysis by Status/Mode/HCP/time from booking to an appointment/National Categories/SDS Role
  • Data Quality Summary page to highlight data quality issues
  • National Categories Cross tab along with metrics showing mapping progress to date
  • Ability to download data for further analysis

Getting access

The dashboard is live and ready for access via smartcard. Follow these steps to get started:

Step 1 – Smartcard setup checks

To see GP practice appointment data you’ll need to have each practice on your smartcard along with one of the following activity codes:

  • B0360 (view detailed health records) which also grants access through B8006 (execute clinical reports)
  • B0258 (execute contracting reports)
  • B0945 (execute management reports)
  • B0560 (perform patient admin

Work with your local RA and practices to get these added where they are not already present. If you don’t know your local RA, many (but not all) are listed on our contact details page, or you can contact your local ICB for assistance.

If you have worked with your RA to get one of the required activity codes added to your smartcard for your practice(s), please be aware that it can take around 48 hours after the addition for access to be updated on the dashboard.

You’ll need to check your system status with regards to NHS Credential Management software, which is required to access the dashboards. This is currently being deployed by ICB sub-groups and IT support organisations across the NHS estate. Check if NHS Credential Management is installed on your machine.

If you see the following message when you try to log on, it means the NHS Credential Management software is not installed:

dashboard error

If the NHS Credential Management is not installed, we recommend that you contact your local ICB sub-group/IT support to find out the deployment path. Deployments are happening rapidly, and we’d expect your situation will be resolved in the near future.  

If this does not solve your immediate issue, discuss options with your local IT on how to get your machine updated ahead of their deployment schedule.

Step 2 – Access and training

About the data

The GPAD collection is the primary data source for the information produced in this dashboard. Data is collected from GP systems from participating practices with 98% coverage in England (as of December 2020). These include practices using EMIS, TPP, EVA (Microtest), Informatica and Cegedim (Vision) supplier systems.

Dashboard data is updated on a weekly basis, every Thursday at 10am - pending no issues with data collection.

Use the user guide below to help you get the most out of the dashboard.

User guide

Training video

GP Appointment Dashboard demo 21 September 2023

Release information

Latest releases

8 June 2023

The following updates has been released:

  • a new dashboard layout providing clearer navigation across pages
  • a service setting page added
  • the ability to select custom start and end date range on all pages
  • the ability to download the last 4 weeks' raw data

Previous releases

You can view information about previous releases by opening the following expanders:

8 December 2022

The following updates has been released:

  • remove ARRS role matrix from home page
  • remove ARRS role DQ matrix from DQ page and replace that with wait time
  • some format changes in front page to align and make borders thickness uniform
6 September 2022

The following updates has been released:

  • the Download page has been updated to show the practice name
  • the Guidance page service URL has been updated
21 July 2022

The following update has been released:

Comparator filter updated to reflect the Sub ICB location replacing the CGG. 

16 June 2022

The following update has been released:

The addition of a text box window to allow a message to be displayed to the user. 

31 March 2022

The following updates have been released.

Comparators to allow users to compare their appointment data against the following geographic averages:

  • PCN
  • ICB sub-group
  • National
27 January 2022

The following updates have been released.

Data Quality summary visualisation added to the home page, this shows the % of appointments that have been:

  • mapped to admin / clerical national categories
  • with unmapped national category
  • with duration of 0 minutes
  • with duration unknown
  • with a healthcare professional not assigned to an ARRS* (Additional Roles Reimbursement Scheme) staff role

The request to add the Data Quality summary to the home page is to highlight to the user the areas where their data quality could be improved. For tips and guidance on how to improve your data quality please go to (Appointments in General Practice report - NHS Digital)

*ARRS (Additional Roles Reimbursement Scheme) staff roles have been created as part of NHS England funding to provide up to 26,000 additional roles to create multi-disciplinary teams. More information on this scheme is available form NHS England via NHS England - Expanding our workforce.

25 November 2021

The following updates have been released:

  • Appointment Details Cross Tab - enables slicing of appointment data by multiple different categories such as Appointment Status, Mode, Healthcare Professional, Time between Booking and Appointment, National Categories and SDS Role (a more detailed breakdown of the Healthcare Professional)
  • National Categories Cross Tab – enables slicing of national categories appointment data by the respective Context Type and Service Setting
  • Download your Data – provides a more detailed breakdown of your recorded appointments. You can download this information from the dashboard by clicking the ‘Download Data’ button
22 October 2021

The following updates have been released:

  • National categories added
12 August 2021
  • reformat headlines
  • DQ summary page added
  • add 2019 where available to “previous period” charts
  • accessibility improvements
24 June 2021


  • information link added to Home page to navigate to Guidance and Information page
  • missing values on the Home page (e.g. where a practice has no face to face appointments) now appear as ‘0’, rather than a blank view
  • ‘Last accessed timestamp’ added to the Home page
  • time between booking and appointment filter added to make the chart more readable and give users the option to select a comparison
10 June 2021
  • restructuring of the dashboard
  • performance improvements

Terms of use

User access to the Secure Portal (dashboard) is strictly subject to the Dashboard End User Access Agreement.

By accessing the Disclosed Data through the Secure Portal, users are accepting the terms of the Dashboard End User Access Agreement.

Data quality

Queries and support

If you have any queries and need additional support, email our Contact Centre at [email protected].

Last edited: 12 October 2023 4:01 pm