Primary care service provider contact details

North of England (NECS)

North East of England
Darlington CCG
Durham Dales
Easington and Sedgefield CCG
North Durham CCG
Newcastle Gateshead CCG
North Tyneside CCG
Northumberland CCG
South Tyneside CCG
Sunderland CCG
South Tees CCG
Hartlepool and Stockton CCG
Derbyshire CCG

Contact details

NECS service desk
Email: necs.servicedesk@nhs.net
Website: https://www.necsu.nhs.uk/
Tel: 0300 555 0340

North Cumbria Integrated Care NHS Foundation Trust

Cumbria CCG

Contact details

Email: smartcard@ncic.nhs.uk
Website: www.ncic.nhs.uk
Tel: 01228 608888

Humber Area – North East Lincolnshire, North Lincolnshire, East Riding of Yorkshire and Hull CCG

RA Provider: N3i
Phone:  0300 002 0001
Email:  N3i.support@nhs.net

North Yorkshire and Vale of York CCG

RA Provider: NECS (North of England Commissioning Support Unit)
Phone: 0300 555 0340
Email: ra.support@nhs.net  (new registrations only)
Help and forms: https://servicedesk.necsu.nhs.uk/

South Yorkshire Area – Sheffield, Barnsley and Bassetlaw CCG

RA Provider: Sheffield CCG
Phone: 0114 305 1030
Email: ra.southyorks@nhs.net

Doncaster CCG Area

RA Provider: RDaSH (Doncaster and South Humber NHS Foundation Trust)
Phone: 01302 796734
Email: rdash.workforcesystems@nhs.net

Rotherham CCG Area

RA Provider: The Rotherham NHS Foundation Trust
Phone: 01709 426505
Email: rgh-tr.rasupport@nhs.net

The Health Informatics Service

West Yorkshire Area and Leeds Area – Bradford and Craven CCG and Leeds CCG

Huddersfield, Calderdale and Wakefield areas (only)
Kirklees CCG
Greater Huddersfield CCG
Wakefield CCG
Calderdale CCG
Local Care Direct

Contact details

Email: registration.authority@this.nhs.uk
Website: http://www.this.nhs.uk
Tel: 0845 127 2600

Greater Manchester Shared Services

Greater Manchester

Contact details

Roy Blair - RA and Digital Identity Lead
Email: gmss.smartcards@nhs.net
Tel: 0161 290 4904

Blackpool Teaching Hospitals

Fylde Coast and Lancaster

Contact details

Martyn McKechnie - RA manager
Email: Bfwh.Smartcards@nhs.net
Website: https://www.bfwh.nhs.uk/
Tel: 01253 951016 - Option 9 (for smartcard department)

Informatics Merseyside

Liverpool
South Sefton
Southport & Formby
Mersey Care FT
Liverpool Heart and Chest

Contact details

Kathryn Saul - RA manager
Email: it.servicedesk@imerseyside.nhs.uk
Website: https://www.imerseyside.nhs.uk/
LCCG - Tel: 0151 296 7777
SS and S&F CCG - Tel: 0151 247 6400
Mersey Care FT and Liverpool Heart and Chest - Tel: 0151 471 2619

Liverpool Community Health

Liverpool Community Health

Contact details

Debbie Bradbury - RA manager
Email: it.servicedesk@imerseyside.nhs.uk
Tel: 0151 296 7070

Midlands and Lancashire CSU (MLCSU)

Cheshire, Warrington and Wirral
Midlands
Stoke-on-Trent
Staffordshire
Lancashire

Contact details

Andy Nott - RA manager
Email: MLCSU.Servicedesk@nhs.net
Cheshire, Warrington and Wirral - Tel: 0844 800 9982
Midlands, Stoke-on-Trent, Staffordshire - Tel: 0121 4110411
Lancashire - Tel: 01254 226900

St Helens and Knowsley

Knowsley
Halton
St Helens

Contact details

Sue Campbell - RA manager
Email: it.helpdesk@sthk.nhs.uk
Website: http://www.his.sthk.nhs.uk/Pages/StHelensandKnowsleyHealthInformaticsService.aspx
Tel: 0151 430 1454

North and East London CSU (NEL at NECS)

Suffolk CCGs
Kent CCG

Contact details

Please log all RA requests using the portal, or contact our service desk on 0300 303 2733.
Website: www.nelcsu.nhs.uk.

HBL ICT Services (hosted by E&N Herts CCG)

Bedfordshire, Luton and Milton Keynes CCG
East & North Hertfordshire CCG
Herts Valleys CCG
Hertfordshire Community NHS Trust
NHS West Essex CCG

Contact details

Waseem Khan - Access and RA manager
Service desk
Email: hblict.servicedesk@nhs.net
Website: https://www.hblict.nhs.uk/
Tel: 01707 685555

NHS Arden CSU

Coventry

Contact details

IT service desk
Email: itservicedesk@covwarkitc.nhs.uk
Tel: 0247 684 4000

NHS Arden and Greater East Midlands CSU  

Cambridgeshire and Peterborough CCG:

Cambridgeshire and Peterborough CCG

Lincolnshire:

NHS Lincolnshire CCG

Northamptonshire:

NHS Northamptonshire CCG

Norfolk and Waveney:

NHS Norfolk and Waveney CCG - CCG staff only

Essex:

NHS North East Essex CCG
NHS Mid Essex CCG
NHS Thurrock CG
NHS Basildon and Brentwood CCG
NHS Southend CCG
NHS Castle Point and Rochford CCG

Hampshire, Southampton & Isle of Wight:

Hampshire, Southampton & Isle of Wight CCG

Portsmouth:

NHS Portsmouth CCG

Contact details

Email: agcsu.ra@nhs.net
Tel: 0300 123 10 20 – RA option (For urgent issues)

Nottinghamshire Health Informatics Service (NHIS)

Nottinghamshire
Nottingham North & East CCG
Rushcliffe CCG
Mansfield & Ashfield CCG
Newark & Sherwood CCG
Nottingham City CCG
Nottingham North West CCG
Sherwood Forest Hospitals NHS Trust
CNCS
NEMS
Nottingham City Care
PICS

Contact details

Jacqui Hawkins - RA contact
Email: J.Hawkins@nhs.net or nhis.servicedesk@notts-his.nhs.uk
Tel: 01623 410310

NHS Leicestershire Health Informatics Service

Leicester
Leicestershire
Rutland

Contact details

Afroz Kidy - RA manager for the Leicestershire Partnership NHS Trust, Parent Org to Leicestershire Health Informatics
Email: afroz.kidy@nhs.net
Website: https://www.leics-his.nhs.uk/registration-authority/
Tel: 0116 295 3500

Norfolk Community Health and Care (NCHC)

Norfolk and Waveney CCG (26A)

Contact details

Email: GPPODRA@nchc.nhs.uk

NHS South, Central and West CSU

Swindon
Wiltshire
Gloucestershire
Bath & N.E. Somerset
Oxfordshire
Berkshire
South Buckinghamshire (not Milton Keynes)
Surrey
Sussex
North Somerset CCG
Bristol CCG
South Gloucestershire CCG
Somerset CCG
South Gloucestershire Community Health Services
Bristol Community Health
North Somerset Community Partnership

Contact details

Email: scwcsu.smartcards@nhs.net
Tel: 0300 561 0429

Devon CCG

RA Manager - Amaresh Devarajan
Email: d-ccg.smartcards@nhs.net
Tel: 01752 581913 or 01752 580315 or 01752 580318

Kernow CCG

Cornwall and Scilly Isles

Contact details

Service desk
Email: citsservicedesk@nhs.net
Tel: 01209 881717

NHS Dorset CCG

Dorset

Contact details

Smartcard support
Email: smartcard.support@dorsetccg.nhs.uk
Website: https://www.dorsetccg.nhs.uk/
Tel: 01305 368011

Central and North East London CSU

City & Hackney CCG
Tower Hamlets CCG
Newham CCG
Waltham Forest CCG
Barnet CCG
Enfield CCG
Haringey CCG
Islington CCG
Lambeth CCG
Lewisham CCG
Southwark CCG
Croydon CCG
Merton CCG
Sutton CCG
Wandsworth CCG
Richmond CCG

Contact details

Please log all RA requests using the portal, or contact our service desk on 0330 460 2520.

Website: www.nelcsu.nhs.uk.

North West London CCG

Contact details

Raphael Danladi
Email: nwlccgs.registration.authority@nhs.net
Telephone: 020 8900 5325/5326

Craig Thomas
Email: nwlccgs.registration.authority@nhs.net
Telephone: 0208 962 6591 or 0208 962 4903

North West London (contracted to Brent CCG)

Ealing CCG
Hounslow CCG
Hammersmith and Fulham CCG
Central London CCG
Kensington
Chelsea CCG
Hillingdon CCG
Harrow CCG

Contact details

Email: nwlccgs.registration.authority@nhs.net
Tel: 0208 962 6591 or 0208 962 4903

Bromley Healthcare

Bromley and Bromley CCG (07Q)
 

Contact details

IT helpdesk
Email: bhc.ithelpdesk@nhs.net
Tel: 0208 315 8702

Barking and Dagenham, Havering and Redbridge CCGs

Barking
Dagenham
Havering
Redbridge

Contact details

Ray Adeniyi (RA manager)
Email: itservicedesk@bhrccgs.nhs.uk
Tel: 0203 182 3073

Service desk

Email: itservicedesk@bhrccgs.nhs.uk
Tel: 0203 416 5900

Janis Webb
Tel: 0203 182 3131

NHS South East London CCG

Bexley
Greenwich

Contact details

Pin Bhandal - RA manager
RA team - IT Help desk
Email: ictservicedesk@selondonccg.nhs.uk
Tel: 0208 176 5400

Your Healthcare

Kingston CCG

Contact details

Your Healthcare IT Service Desk
Email: ITSupport@yourhealthcare.org 
Tel: 0208 339 8175

OPTUM RFS

RFS: Brighton & Hove, Ealing CCG, Hounslow CCG

Contact details

Tim Wilson - RA manager
Louise Cann - RA team
Email: Optum.cssram@nhs.net
Website: http://www.optum.co.uk
Tel: 0203 805 1566

Herefordshire and Worcestershire CCG

Contact details

General enquiries/primary contact email: worcester.smartcards@nhs.net
For calls relating to requests already raised by e-mail: 01432 383831
For escalations to RA Manager: 01432 383878 or steffen.cleaton@hoopleltd.co.uk

NHS Midlands and Lancashire CSU

Lancashire

Contact details

Tel: 0300 123 1536 or 01254 226857

Shropshire
Telford

Contact details

Jenny Rimmer
Email: jennyrimmer@nhs.net
Tel: 01743 277715

West Midlands

Contact details

Email: mlcsu.servicedesk@nhs.net
Tel: 0121 411 0411

Primary Care Support England

Leeds
Preston
Clacton-On-Sea

Contact details

Michael Dewhirst - Email: michael.dewhirst@nhs.net
Debbie Allen - Email: debbie.allen@nhs.net
Website: https://pcse.england.nhs.uk/
Tel: 0333 0142884

Staffordshire

Contact details

Gordon Roper - RA team leader - Email: gordon.roper@staffordshirecss.nhs.uk - Tel: 01782 298243
Service desk - Email: smartcardhelpdesk@northstaffs.nhs.uk - Tel: 07595 091657
Website: https://www.midlandsandlancashirecsu.nhs.uk/

Warwickshire ICT Services

NHS Coventry and Warwickshire CCG – Warwickshire only

Contact details

For support please contact smartcard.administration@swft.nhs.uk
Tel: 01926 482623 or 01926 482622
Website: www.swft.nhs.uk/our-services/adult-hospital-services/registration-authority
RA manager: John Lambert
Email: john.lambert@swft.nhs.uk

If you are a Registration Authority Manager for one of these organisations and details have changed, please request an update using our 'Request new/edited registration authority details' form.