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Primary care service provider contact details

Find contact details for Registration Authority (RA) primary care service provider organisations that support primary care organisations.

Abolition of CCGs and introduction of ICBs

On 1 July 2022, Clinical Commissioning Groups (CCGs) were abolished and their functions and responsibilities transferred to Integrated Care Boards (ICBs). This page is currently under review to reflect these changes.  

In the meantime, you should continue to contact the RA primary care service provider listed for your former CCG.


North East

North of England (NECS)

North East of England
Darlington CCG
Durham Dales
Easington and Sedgefield CCG
North Durham CCG
Newcastle Gateshead CCG
North Tyneside CCG
Northumberland CCG
South Tyneside CCG
Sunderland CCG
South Tees CCG
Hartlepool and Stockton CCG
Derbyshire CCG

Contact details

NECS service desk
Email: necs.servicedesk@nhs.net
Website: https://www.necsu.nhs.uk/
Tel: 0300 555 0340

North Cumbria Integrated Care NHS Foundation Trust

Cumbria CCG

Contact details

Email: smartcard@ncic.nhs.uk
Website: www.ncic.nhs.uk
Tel: 01228 608888


Yorkshire and the Humber

Humber Area – North East Lincolnshire, North Lincolnshire, East Riding of Yorkshire and Hull CCG

RA Provider: N3i
Phone:  0300 002 0001
Email:  N3i.support@nhs.net

North Yorkshire and Vale of York CCG

RA Provider: NECS (North of England Commissioning Support Unit)
Phone: 0300 555 0340
Email: ra.support@nhs.net  (new registrations only)
Help and forms: https://servicedesk.necsu.nhs.uk/

South Yorkshire Area – Sheffield, Barnsley and Bassetlaw CCG, Doncaster CCG Area

RA Provider: Sheffield CCG
Phone: 0114 305 1030
Email: ra.southyorks@nhs.net

Rotherham CCG Area

RA Provider: The Rotherham NHS Foundation Trust
Phone: 01709 426505
Email: rgh-tr.rasupport@nhs.net

The Health Informatics Service

West Yorkshire Area and Leeds Area – Bradford and Craven CCG and Leeds CCG

Huddersfield, Calderdale and Wakefield areas (only)
Kirklees CCG
Greater Huddersfield CCG
Wakefield CCG
Calderdale CCG
Local Care Direct

Contact details

Email: registration.authority@this.nhs.uk
Website: http://www.this.nhs.uk
Tel: 0845 127 2600


North West

Greater Manchester Shared Services

Greater Manchester

Contact details

Roy Blair - RA and Digital Identity Lead
Email: gmss.smartcards@nhs.net
Tel: 0161 290 4904

Blackpool Teaching Hospitals

Fylde Coast and Lancaster

Contact details

Martyn McKechnie - RA manager
Email: Bfwh.Smartcards@nhs.net
Website: https://www.bfwh.nhs.uk/
Tel: 01253 951016 - Option 9 (for smartcard department)

Informatics Merseyside

Liverpool
South Sefton
Southport & Formby
Mersey Care FT
Liverpool Heart and Chest

Contact details

Kathryn Saul - RA manager
Email: it.servicedesk@imerseyside.nhs.uk
Website: https://www.imerseyside.nhs.uk/
LCCG - Tel: 0151 296 7777
SS and S&F CCG - Tel: 0151 247 6400
Mersey Care FT and Liverpool Heart and Chest - Tel: 0151 471 2619

Liverpool Community Health

Liverpool Community Health

Contact details

Debbie Bradbury - RA manager
Email: it.servicedesk@imerseyside.nhs.uk
Tel: 0151 296 7070

St Helens and Knowsley

Knowsley
Halton
St Helens

Contact details

Sue Campbell - RA manager
Email: it.helpdesk@sthk.nhs.uk
Website: https://www.sthk.nhs.uk
Tel: 0151 430 1454


East of England

Suffolk area of Suffolk and North East Essex ICB (except ICB staff) 

NECS service desk 

Email: necs.servicedesk@nhs.net 
Website: https://www.necsu.nhs.uk/ 
Tel: 0300 555 0340 

HBL ICT Services (hosted by E&N Herts CCG)

Bedfordshire, Luton and Milton Keynes CCG
East & North Hertfordshire CCG
Herts Valleys CCG
Hertfordshire Community NHS Trust
NHS West Essex CCG

Contact details

Waseem Khan - Access and RA manager
Email: Hblict.ra@nhs.net
Website: https://www.hblict.nhs.uk/
Tel: 01707 685555

NHS Arden CSU

Coventry

Contact details

IT service desk
Email: itservicedesk@covwarkitc.nhs.uk
Tel: 0247 684 4000

NHS Arden and Greater East Midlands CSU  

Cambridgeshire and Peterborough CCG:

Cambridgeshire and Peterborough CCG

Lincolnshire:

NHS Lincolnshire CCG

Northamptonshire:

NHS Northamptonshire CCG

Norfolk and Waveney:

NHS Norfolk and Waveney CCG - CCG staff only

Essex:

NHS North East Essex CCG
NHS Mid Essex CCG
NHS Thurrock CG
NHS Basildon and Brentwood CCG
NHS Southend CCG
NHS Castle Point and Rochford CCG

Hampshire, Southampton & Isle of Wight:

Hampshire, Southampton & Isle of Wight CCG

Portsmouth:

NHS Portsmouth CCG

Contact details

Email: agcsu.ra@nhs.net
Tel: 0300 123 10 20 – RA option (For urgent issues)

NHS Nottingham and Nottinghamshire ICB

 Sherwood Forest Hospitals NHS Trust
 NEMS
 Nottingham CityCare Partnership
 Primary Integrated Care Service

Contact details

Tel: 01623 410310

NHS Leicestershire Health Informatics Service

Leicester
Leicestershire
Rutland

Contact details

Afroz Kidy - RA manager for the Leicestershire Partnership NHS Trust, Parent Org to Leicestershire Health Informatics
Email: lpt.lhis.cis@nhs.net
Website: https://www.leics-his.nhs.uk/registration-authority/
Tel: 0116 295 3500

Norfolk Community Health and Care (NCHC)

Norfolk and Waveney (26A)

Contact details

Email: itservicedesk@nchc.nhs.uk
Website: https://norfolk.alembacloud.com/production/portal.aspx
Tel: 01603 508622 (ext 8622)


South

NHS South, Central and West (SCW)

SCW provides RA services for child organisations of the ICB’s below (including GPs and Pharmacies).

NHS Sussex ICB

NHS Kent and Medway ICB

NHS Somerset ICB

NHS Bristol, North Somerset and South Gloucestershire ICB

NHS Gloucestershire ICB

NHS Buckinghamshire, Oxfordshire and Berkshire West ICB

NHS Bath and North East Somerset, Swindon and Wiltshire ICB

NHS Surrey Heartlands ICB

NHS Frimley ICB

Contact details

Email: scwcsu.smartcards@nhs.net
Tel: 0300 561 0429

15N Devon ICB

RA Manager - Jim Goodwin
Email: d-icb.smartcards@nhs.net
Tel: 01752 581913 or 01752 580309 or 01752 581903

Kernow CCG

Cornwall and Scilly Isles

Contact details

Service desk
Email: citsservicedesk@nhs.net
Tel: 01209 881717

NHS Dorset CCG

Dorset

Contact details

Smartcard support
Email: smartcard.support@dorsetccg.nhs.uk
Website: https://www.dorsetccg.nhs.uk/
Tel: 01305 368011


London

North West London CCG

Contact details

Raphael Danladi
Email: nwlccgs.registration.authority@nhs.net
Telephone: 020 8900 5325/5326

Craig Thomas
Email: nwlccgs.registration.authority@nhs.net
Telephone: 0208 962 6591 or 0208 962 4903

North West London (contracted to Brent CCG)

Ealing CCG
Hounslow CCG
Hammersmith and Fulham CCG
Central London CCG
Kensington
Chelsea CCG
Hillingdon CCG
Harrow CCG

Contact details

Email: nwlccgs.registration.authority@nhs.net
Tel: 0208 962 6591 or 0208 962 4903

NHS North East London 

Contact details

Email: itservicedesk.nelicb@nhs.net
Tel: 0800 917 8607

Ray Adeniyi (RA manager)
Email: itservicedesk.nelicb@nhs.net

Tel: 020 3182 3073

South East London ICB 

Contact details 

Pin Bhandal - RA manager 
RA team - IT Help desk 
Email: ict@selondonics.nhs.uk 

Tel: 020 8176 5400 

Bromley Healthcare

Bromley 

Contact details

IT helpdesk
Email: bhc.ithelpdesk@nhs.net

Tel: 0208 315 8702

South West London ICB 

Contact details 

Patricia Belto - RA manager 
RA team - IT Help desk 
Email: itservicedesk@swlondon.nhs.uk 
Self-service: https://itservicedesk.swlondon.nhs.uk/cherwellportal/supporthubicb 

Tel: 020 3513 6464 

Your Healthcare

Kingston 

Contact details

Your Healthcare IT Service Desk
Email: ITSupport@yourhealthcare.org 
Tel: 0208 339 8175

North Central London ICB 

Contact details 

Nizam Uddin - RA manager 
Tel: 020 4506 6006 
Email: nclicb.ict@nhs.net 
Self Service Portal: https://nhsncl.service-now.com/itportal 

OPTUM RFS

RFS: Brighton & Hove, Ealing CCG, Hounslow CCG

Contact details

Tim Wilson - RA manager
Louise Cann - RA team
Email: Optum.cssram@nhs.net
Website: http://www.optum.co.uk
Tel: 0203 805 1566


West Midlands

Herefordshire and Worcestershire CCG

Contact details

General enquiries/primary contact email: worcester.smartcards@nhs.net
For calls relating to requests already raised by e-mail: 01432 383831
For escalations to RA Manager: 01432 383878 or steffen.cleaton@hoopleltd.co.uk

Midlands and Lancashire CSU (MLCSU)

Cheshire, Warrington and Wirral
West Midlands
Stoke-on-Trent
Staffordshire
Lancashire
Shropshire, Telford and Wrekin

Contact details

Andy Nott - RA manager

Requests should be submitted via our web form

Email: MLCSU.Servicedesk@nhs.net

We do not accept requests for smartcards via telephone

Primary Care Support England

Leeds
Preston
Clacton-On-Sea

Contact details

Michael Dewhirst - Email: michael.dewhirst@nhs.net
Debbie Allen - Email: debbie.allen@nhs.net
Website: https://pcse.england.nhs.uk/
Tel: 0333 0142884

Staffordshire

Contact details

Gordon Roper - RA team leader - Email: gordon.roper@staffordshirecss.nhs.uk - Tel: 01782 298243
Service desk - Email: smartcardhelpdesk@northstaffs.nhs.uk - Tel: 07595 091657
Website: https://www.midlandsandlancashirecsu.nhs.uk/

Warwickshire ICT Services

NHS Coventry and Warwickshire CCG – Warwickshire only

Contact details

For support please contact smartcard.administration@swft.nhs.uk
Tel: 01926 482623 or 01926 482622
Website: www.swft.nhs.uk/our-services/adult-hospital-services/registration-authority
RA manager: John Lambert
Email: john.lambert@swft.nhs.uk


About this content

If you are a Registration Authority Manager for one of these organisations and details have changed, you should request an update via the NHS Digital Customer Portal.

Use the heading: 'Update Primary care service provider contact details'

Do not forget to include the address of this page in your request, and contact details for the organisation's RA Manager for approval.

Alternatively, you can email ssd.nationalservicedesk@nhs.net

Last edited: 24 November 2022 12:46 pm