I think most of us are on the lookout for ways of making our lives easier, which is why I enjoy being a business analyst – I get to do this every day at work. Observing the status quo and then supporting teams to streamline their processes is hugely satisfying.
I completed a degree in Internet Computing and then started my career in the private sector in an IT support role. Over the years, I became aware my soft skills were one of my biggest strengths. Using this to my advantage, I worked my way up to become a business analyst and joined the organisation in the summer of 2021.
I now work with the API Management team. My first role was helping to improve their ‘front door’ – the channels software developers can use to get advice and support when looking to use our APIs.