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Creating a new NHS England: Health Education England, NHS Digital and NHS England have merged. More about the merger.

National pandemic flu service digital services Direction 2015

Directions given by the Secretary of State for Health requiring NHS Digital to establish and operate such systems for the collection and analysis of information as are necessary to deliver the National Pandemic Flu Service Digital Services; and to exercise such systems delivery functions of the Secretary of State as are necessary to deliver the national pandemic Flu service digital services.


The National Pandemic Flu Service (NPFS) is designed to supplement the response provided by primary care if the pressures during an influenza pandemic mean that it is no longer practical for all those with symptoms to be individually assessed by a doctor or other health care professionals in order to access antiviral medicines.

The NPFS comprises an online and telephony self-assessment service where individuals are not assessed by a clinician but follow a process of answering questions which have been developed with extensive advice from clinicians, which determine whether the person who is ill is eligible for an antiviral medicine or not. Individuals may also be directed to other health interventions such as self-care advice at home or referral to the emergency services for an ambulance response.

Learn more about this Direction

Last edited: 13 January 2021 2:30 pm