How to cancel an individual appointment

Select 'Clinics' on the main navigation menu. Then select 'Create and manage clinics' on the sub-navigation menu.

Use the Week view to find the week when the appointment is scheduled for.

Find the date of the appointment you want to cancel.

Select 'View appointments'.

Find the appointment that you want to cancel and click 'Cancel' in the Actions column. Double check that you are cancelling the correct appointment.

Select why the appointment is being cancelled and then click on 'Cancel appointment'.

The appointment will move to the Cancelled tab on the relevant date.

If the person has provided an email address or a mobile number at the time of booking they will be sent a notification. We will let them know that their appointment has been cancelled and provide information on how to rebook an appointment if needed.