Secure Electronic File Transfer (SEFT) user's quick help guide

If you have any problems with your transfers please send an email to [email protected].

Please include your username, screen shots of any errors and some information about the problem.

The SEFT system’s function is to transfer files securely into and out of NHS Digital. This guide enables customers and data providers to get up and running quickly with little or no technical expertise.

If you are using Internet Explorer 10 or 11 you will need to add https://www.seftprod.hscic.gov.uk to your browser's ‘Compatibility Settings’.

Disable caching in your browser. In Internet Explorer do the following:

1. Open your browser
2. Click on menu item Tools, then Internet options
3. On the General tab under the section named, ‘Browsing history’, click on the Settings button.
4. The window named, ‘Temporary Internet Files’, will open.
5. Under the ‘Temporary Internet Files’ look for ‘Check for newer versions of stored pages’ and set the option ‘Every time I visit the webpage’.
6. Click the OK button.
7. Click the OK button on the last window.

NHS Digital will issue you a user name and password (these will be sent to you separately). On receipt please access the following web address:

https://www.seftprod.hscic.gov.uk

You will be greeted with the following. Please enter the user name and password you have been allocated.

You will then be asked to create your own password.

Enter the password provided and then enter your new password. Once you have done this click on ‘Change password’. You will then see the screen below. Click on ‘Home’.

When you have successfully logged on you will see the screen below.

If you have used your usual username and password but cannot log in, please contact [email protected] to ensure the system is live and your account is active.

You can also ensure your environment settings are suitable for SEFT. We recommend that:

• you use Internet Explorer 10 or above, or Firefox

• if you're using Internet Explorer 10 or above it is run in Compatibility mode

• your organisation's firewall should allow access to Port 443 for IP address 194.155.130.50

Once you have logged in you will see the file transfers that have been made available to you.

If you cannot see the transfers you expect to see contact [email protected] to ensure you've been given access to them. If you find the transfer doesn't run correctly, or you receive a 'Session Expired' message, you should ensure your environment settings are suitable for SEFT. We recommend that

• if you're using Internet Explorer 10 or above it is run in Compatibility mode

• your organisation's firewall should allow access to Port 443 for IP address 194.155.130.50

Click on the transfer that you wish to initiate - for example, ‘SEFT TEST’

You will then see a further list of subfolders or the files available to you.

Click on the file that you wish to download and you will be given the option to ‘Open’ the file or to ‘Save’ the file. You can select multiple files by clicking on more than one file, you will have to select ‘Save As…’ for each individual file.

If you click on 'Save As' you will be able to browse your local drives to where you wish to save the file.

If you can see the transfers you expect but no files are available, please contact the Business Team providing the data for you.

Click on the transfer that you wish to initiate e.g. ‘NewTibcoTestTranfer1’

You will then see the following screen.

To locate the files that you wish to Upload click on either the upload icon or where it says ‘click here to upload’. You will then see:

Click on ‘AddFiles…’ and you will be presented with a window showing your local drive. Select your file and click ‘Open’. You will then see:

Click on ‘Upload All’.

When your file(s) has uploaded a green tick will appear against it.

Click on 'Close'.

You can check to see whether your file has been successfully uploaded by clicking on the History tab.

You will then see a list of the files you have transferred.

To log out of the collection tool click on your user name in the top right hand corner of the page and click on ‘Logout’.