The purpose of the Target Operating Model (TOM) is to inform and assist End User organisations with the implementation of SMS integrated systems within their local environment. It provides an assessment framework of their responsibilities in terms of ensuring that their local system meets the technical, IG, Clinical safety and functionality required for the business context. The TOM is included within the requirements pack.
When complete, the TOM becomes a record of self-certified statements of compliance with the guidance and requirements of the SMSP service.
It is the Supplier’s responsibility to support the End User in completing the TOM and submit the document to NHS Digital. The exception to this is where the Supplier is applying for Technical Conformance only (e.g. because they do not wish to deploy the Client to an End User straight away). In this case they will complete the Technical Conformance steps independently to progress through ITK Conformance for their Client and partially complete the TOM. As soon as an End User is identified, they will complete the TOM in full and follow the end-to-end compliance process, including Usage and Settings approval. Therefore an End User could receive an already conformant product from a Supplier but each different End User must complete a TOM. This is because the purpose and use of the data, along with the system setting, must be evaluated and approved by NHS Digital on a case-by-case basis.