Service management (live service)

As part of the NHS Digital service management processes, the supplier will have access to the NHS Digital National Service Desk (NSD), through which issues with NHS Digital services can be raised and resolved. To access the NSD you must register your organisation. You can contact the national service desk by:

Telephone: 0300 303 5035
Email: [email protected]
Report via our customer portal

Alternatively, you can download and complete this form and email it to NSD to initiate the registration process for your organisation.

Minimal Data Set for Spine Mini Service Provider can be found through the National Service Desk.  It defines the data set which is required at the point of making contact with NHS Digital when reporting an incident regarding the SMSP service.

These are incidents defined or classified as severity level 1 or 2 in NHS Digital severity level guidelines.

Provides information on the Spine infrastructure.