Secondary Uses Service (SUS) Guidance
SUS Guidance is a resource for SUS users on sending and accessing data, set-up and system support. For guidance on National Tariff/Payment by Results please refer to the SUS PbR Guidance page.
General guidance
SUS Essentials
- Getting started with SUS
- Security and confidentiality
- Accessing data and data quality issues
- SUS service availability and incident management
- Data sender deployment
Sending data
Sending CDS data
- using BULK or NET submission methods
- merging organisations
- Submitting anonymous and Legally Restricted codes (previously known as Sensitive codes)
Sender registration
Accessing SUS
The portal user guide includes information on
- browser requirements
- access and authorisation
- creating and scheduling extracts
- Interchange tracking
- error messages
Supporting guidance
SEM and PbR
Guidance on the differences and mapping between Standard Extract Mart SEM and PbR (Payment By Results).
SUS+ historical data request
Users requiring access to historical data archive should complete this form and submit to National Service Desk for review.
Service announcements and outages
Monthly trust reports
The latest monthly trust reports are available on the operational support page.
Useful Links
Contact us
Please report any service issues via the ServiceNow Portal (log in required)
Click Submit a call
Click contact us from the Categories List and then click contact us form that is displayed and complete all relevant fields
or call 0300 303 5035.
Last edited: 9 July 2026 1:40 pm