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New NHS Cervical Screening Management System

The new NHS Cervical Screening Management System (CSMS) will replace the National Cervical Screening call/recall system NHAIS which is accessed via Open Exeter.

NHS England is stepping up preparations for switchover to the new NHS Cervical Screening Management System (CSMS). We are now in the final stages of testing CSMS, and we will provide an update on when the system is expected to go live once this testing is completed.

A letter to the system was issued on 18 September 2023, which outlines the actions which need to be taken before CSMS goes live.

With the new system, accuracy and security of patient information will be improved, making sure every person eligible for a screening appointment continues to be invited on time and followed up if required. CSMS will be much easier to navigate, freeing up more time for frontline staff.

As Open Exeter will no longer be accessible for NHS Cervical Screening Programme purposes after the transition to the new NHS CSMS it is vital that local IT teams, Registration Authorities and system users take action now to enable a seamless switchover to the new system.

These actions are listed below.

IT managers and support staff to: 

  • ensure that the CSMS URL is accessible
  • ensure users have devices which support NHS smartcard authentication by making sure each machine has an up-to-date version of NHS Identity Agent and Credential Management installed and a supported browser
  • check all devices have NHS smartcard readers
  • create a desktop shortcut for users to easily access the system

Local registration authorities and RA Agents to:  

  • ensure that users’ smartcards have appropriate RBAC roles assigned to a specific CSMS workgroup - to maintain access controls, it is essential that only those staff requiring access to the new system have access permissions
  • process in a timely manner new NHS smartcard requests for cervical screening staff who do not currently have one
  • ensure cervical screening users have up to date email addresses registered against their ID stored in CIS

System users, including GP practice staff to: 

  • liaise with your IT team to ensure the above steps are taken to prepare your devices for the switchover

The current Open Exeter system will continue to support the NHS Cervical Screening Programme until the point of transition to the new NHS CSMS. Managers and users do not need to change current working practices until further notice where specific details will be provided.

Sign up

Nominate a main point of contact to sign up for our updates to ensure you have all the information, guidance, and support that you need to plan for and manage the changeover to the new system.

Contact us

For any questions on the new CSMS please contact the new CSMS implementation team at [email protected].

This is a mailbox to help organisations get ready to be able to access the new NHS Cervical Screening Management System.

For support to access the current open Exeter cervical screening call/recall system, please contact the National Helpdesk Exeter.

Email: [email protected] or phone: 0300 303 4034

We are unable to accept any emails which contain patient identifiable data (PID) and any emails received with PID will be deleted.

Last edited: 7 March 2024 12:07 pm