Internet First is an NHS Digital programme set up to help health and care organisations in England make their digital services available over the public internet.
The Internet First policy states that all new health and social care digital services should be internet facing and existing services should be changed to be made available over the internet as soon as possible.
The policy applies to all health and social care digital services that present or expose services to end users or integrating systems outside of an internal network.
Benefits of making services available Internet First
The public internet provides users with open access to web-based services that is not restricted by their location or their network connection. The benefits of publishing digital services on the internet include:
easier access to digital health and social care services, including remote working
it makes it easier for different digital services to work together
increased innovation by improving accessibility to other digital service providers
simpler connections for health and care organisations
new NHS and social care centres, such as field hospitals, can be set up more quickly
Users will still need to register and use a password so Internet First options are still secure. All security measures will be included at the digital service level, improving security.
NHS Digital's services
Many health and care services rely on integration with the systems and services that we provide.
The NHS Digital services that enable and support health and care include:
SPINE – by building the Spine Internet Gateway (along with the national API Management portal)
The Electronic Referral Service
The Care Identity Service (NHS Smartcard) by building NHS Identity
The NHS Data Landing Portal
The Electronic Prescription Service
The Summary Care Record Service
The Secondary Users Service2
We are working to make all NHS Digital services available over the public internet by March 2021.
You should begin to make changes to become compliant with the Internet First policy if:
you have digital services that need to be accessed by health and social care professionals and patients
you are accessing digital services that are dependent on the Central National Private Network (HSCN)
you are planning to develop or procure a new digital service
What you need to do
Our Internet First guidance will help you find out what you need to do to move your organisation, or the digital services you provide, towards being fully available over the public internet. It gives you the information you need to become compliant with the Internet First policy.
Go to the Internet First guidance
We have developed guidance for suppliers of digital services and the organisations that commission, procure or use them, technical guidance on the compulsory and recommended standards and requirements your services need to meet, and more detail on the background to Internet First.