Once the referral is reviewed (from the Referrals for Review worklist) and a decision made that a different appointment/service is needed for the patient, select Request Admin to Rebook in the Review Referral Summary screen.
A Record Triage Outcome box appears with the Triage Outcome field displaying 'Cancel appointment, admin to rebook'.
The priority of the appointment can be changed using the drop-down box.
Instructions must be entered into the comments field.
Supporting information can be added to the referral using the Add Attachment link.
Complete the review by selecting the Submit button. This will cancel the appointment.
This will return the user to the Review Referral Summary screen. e-RS will automatically show the next UBRN on the worklist for review, as it does currently.
Once submitted, the referral will be removed from the Referrals for Review worklist. The referral can be found on the Appointments for Booking worklist with a status of 'Triaged - appt cancelled, see comments'. This status will also be available to filter by in the Reason field.
To action this referral the admin will select the UBRN from the Appointments for Booking worklist and select Update/Book from the action reveal.
Note: this functionality is the same as when actioning an Appointment Slot Issue (ASI) or Referral Assessment Service (RAS) request from the Appointments for Booking worklist.
When using the patient enquiry, any referrals that have been selected for admin to rebook and are awaiting action, will appear with the 'Triaged - appt cancelled, see comments' referral status.
