This privacy statement relates to services provided by NHS Digital.
This is a privacy statement for the NHS e-Referral Service user survey for use by patients and patient representatives that have used the Manage Your Referral website for booking, cancelling or rearranging their health and social care appointments.
This privacy statement is also for patients and patient representatives that choose to take part in the NHS e-Referral Service patient-user research panel. As a research panel member, you will have the opportunity to take part in online surveys, one-to-one interviews, web usability tests and discussion groups. We may follow up with you to ask about how your referral experience was including attending your appointment.
The NHS e-Referral service user research team understands your needs as an individual to ensure that your data is being used and held in a responsible way and we aim to reassure you that every reasonable step is being taken to secure your personal information.
Please ensure that you read this statement carefully and contact the NHS e-Referral Service programme team at email@example.com if you have any questions or concerns relating to this privacy statement.
This privacy statement explains the following:
- who we are
- what information we collect
- how we use your information
- what legal basis we have for processing your personal data
- when we share your personal data
- where we store and process personal data
- how we secure personal data
- how long we keep personal data for
- your rights in relation to personal data
- how to contact us
The information we collect
When you complete the Manage Your Referral patient survey, we collect:
- the address of the website you visited from,
- your "Booking Reference Number" (if present)
- the type of device you have used
- operating system
- web browser type and version
- screen resolution
- flash version
As part of the survey, we may also ask you questions about:
- your age
- your gender
- the area of the country you live in
- disabilities or long-term impairments
- assistive equipment you use with your device
If you choose to participate in our patient user research panel, we will collect further information, including:
- your name
- your email address
- a contact telephone number
How we secure personal data
We take the security of your personal information seriously. We have set up security measures, policies, and procedures, such as:
- all our survey data is stored securely in line with the General Data Protection Regulations
- only allowing access to survey data to specific NHS Digital staff
- compulsory information governance training completed every year for all NHS Digital staff members and contractors.
While in transit, the information you share with us by completing a survey is done so using a secure, encrypted HTTPS connection. We have procedures in place to keep your information secure once we have it.
However, no software or application can be completely secure, and we are unable to guarantee the security of your information while it is in transit. If you have any concerns that your information could have been compromised, please contact firstname.lastname@example.org.
Your rights in relation to personal data
We respect your rights to access and control the personal data that we hold about you, as required by Data Protection Legislation.
This includes the right to:
- be informed
- get access to it
- rectify or change it
- restrict or stop processing it
You can exercise these rights at any time by emailing the NHS e-Referral Service programme team on email@example.com. Any requests for information will be acknowledged within one working day.
If you no longer want to take part in the patient-user panel, you can withdraw your information by contacting us on firstname.lastname@example.org. You do not have to provide a reason to withdraw.
If you wish to make a complaint about how we have managed your data, contact details for the Regulator are provided below:
Information Commissioner’s Office
Their website address is https://ico.org.uk.
Last edited: 8 April 2021 3:58 pm