The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
The following items do not comply with the WCAG 2.1 AA success criteria:
Guideline 1.3 Adaptable
1.3.1 Information & Relationships
Users are able to tab to page links, but they are not recognised by some screen readers. Some links are read out in the wrong order.
‘Skip to main content’ link doesn't work on error pages.
Select pages do not show field set legends, table elements and form labels correctly for effective navigation by screen readers.
1.3.2 Meaningful Sequence
Zoomtext's AppReader feature does not read out enough information for effective user navigation.
There is a lack of ordered lists on some pages and screen readers may read out extra hidden fields, making it cumbersome for users to navigate efficiently with screen readers.
1.3.5 Identify Input Purpose
Auto-complete attributes may not work with all browsers and/or devices.
Guideline 1.4 Distinguishable
1.4.3 Contrast (Minimum)
There may not be sufficient colour contrast between font and background colours for some page links.
1.4.4 Resize Text
When resizing text on Android devices, some elements are increased but other elements remain the same size and do not reflect the increase in font size.
1.4.12 Text Spacing
Text on some pages may not flow appropriately when the text spacing or line height is adjusted, and horizontal scrolling may be introduced.
1.4.13 Content on Hover or Focus
Text and button elements are not being picked up by the NVDA screen reader in Google Chrome when the cursor is hovered over these elements.
Guideline 2.2 Enough Time
Users are not currently warned of an inactive timeout and it is not possible to extend their time on a page. We plan to introduce appropriate timeout warning messages with the ability to extend session times.
Guideline 2.4 Navigable
2.4.2 Page Titled
When using Google Chrome and TalkBack (Android), the user is not informed when a new page has loaded (for certain pages).
2.4.3 Focus Visible
Users must tab through a hidden element that disrupts the order of the content. When the user has tabbed to the hidden element the focus is not visible.
When tabbing components on a page, the visual highlight remains on the previous element until another link or button is encountered.
There are instances of hidden elements on some pages. This means that tabbing through content may disrupt ordering and focus may be lost.
When tabbing through content on a page, visual highlighting may remain on the previous element.
2.4.4 Link Purpose (In Context)
Labels on some buttons appear the same to screen readers.
2.4.6 Headings and Labels
JAWS and VoiceOver users may have difficulty identifying level headings on certain pages. Talkback (Android) users may also experience issues with reading out year of birth and level headings. We are planning to add descriptive text to read numbers in the desired format, as well as carrying out a full review of page level headings.
Guideline 3.3 Input Assistance
3.3.2 Labels or Instructions
Screen readers are not informed of mandatory form fields. We plan to introduce appropriate information messages, so users are aware of form controls.
Guideline 4.1 Compatible
4.1.2 Name, Role, Value
Telephone numbers may not be read out correctly.
4.1.3 Status Messages
Although there are status messages displayed on-screen, some screen readers are not reading out these messages unless they are directly navigated to.
The issues above will be addressed as part of our commitment to improve our website’s accessibility on a regular and continuous basis.
We have been able to continue testing the website remotely during the COVID-19 pandemic using almost all the recommended and popular assistive technologies and browsers.
However, we have been unable to complete the work with Dragon NaturallySpeaking software as this requires access to a dedicated accessibility lab which is currently not in operation due to the current situation. Once restrictions have lifted, we aim to complete accessibility testing with all technologies.