What to do when you get a displaced appointment
When detected, the service provider needs to use the following process:
- Check the appointment details in the e-RS application for the affected UBRN.
- Check the appointment details in the PAS to see if they match the e-RS application.
If the appointment details match then the service provider just needs to remove the UBRN from the worklist. To do this:
- Select the UBRN
- Click "actions"
- Remove from the worklist
The user does not need to rebook anything in this scenario or contact the patient as the booking is still valid. The UBRN has probably been incorrectly marked as displaced because of a PAS messaging issue.
If the appointment details do not exist in the PAS anymore then the service provider should investigate why the appointment has been removed - for example, because of clinic cancellations. If the same appointment date and time can be offered then the appointment should be rebooked, preferably using the e-RS application, otherwise it should be manually booked in the PAS. If the same appointment date and time cannot be offered then the patient should be contacted and offered another appointment.
Last edited: 9 October 2020 12:37 pm