Check whether your computer is correctly configured for the NHS e-Referral Service

Local IT Teams can check if an individual’s computer and browser are configured for use with the e-RS application by using one of the following configuration check pages depending on how the user accesses e-RS:

• Health and Social Care Network (HSCN) users 
• Internet (WWW) users

Any configuration issues will be established and a report provided on areas which are not supported. 

The information below details how the Configuration check page works, shows examples of the type of reports which can be produced and how to access further support information.

Also, review the warrantied environment specification (WES) to ensure your device meets the required technical standards.

The browsers and operating systems which are supported, and not supported, by e-RS are listed below.

Although access to e-RS may be possible using other browsers (for example, Firefox, Safari), use of the supported browsers is recommended as they have been tested to ensure that performance and behaviour are optimised.

If the user’s operating system and browser combination is not supported:

• the Troubleshoot incorrect configurations page should be reviewed for further support on the next steps to be taken
• local IT support teams should advise the user on how to proceed
• consideration should be given to the configuration the organisation has chosen to adopt
• options may include using a different browser or installing software

If the page is accessed using a valid combination of operating system and browser, the following page will be displayed:

Before continuing with the configuration, local IT support teams should check the user has: 

• confirmed this is the computer and browser they wish to use with e-RS 

• already successfully logged in to the Identity Agent by entering their smartcard and PIN 

Note: If a user cannot successfully log in to the Identity Agent, the configuration check will give inaccurate results. 

Any issues reported by the Identity Agent should be diagnosed using the Troubleshooting Advice (HSCN access required to access this link).

When the Check button is pressed, e-RS will attempt to connect to the Identity Agent and perform a series of tasks that are appropriate for the detected operating system and browser. 

The check process will step through each task in turn until it finds one that succeeds, or all the options have been exhausted. 

If a successful option is found, a success report will be displayed as shown in the example below. This indicates that the computer is correctly configured for use with e-RS. 

If the check process cannot find an option to connect to the Identity Agent, an error report will be displayed as shown in the example below: 

Users will be warned of the failing task(s) and will be advised what to do next. Local IT support teams should support the user on how to proceed. Review the Troubleshoot incorrect configurations information for more guidance.