Local IT Teams can check if an individual’s computer and browser are configured for use with the e-RS application by using one of the following configuration check pages depending on how the user accesses e-RS:
Any configuration issues will be established and a report provided on areas which are not supported.
The information below details how the Configuration check page works, shows examples of the type of reports which can be produced and how to access further support information.
Also, review the warrantied environment specification (WES) to ensure your device meets the required technical standards.
Before continuing with the configuration, local IT support teams should check the user has:
Note: If a user cannot successfully log in to the Identity Agent, the configuration check will give inaccurate results.
Any issues reported by the Identity Agent should be diagnosed using the Troubleshooting Advice (HSCN access required to access this link).
Last edited: 8 November 2023 10:30 am