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Check whether your computer is correctly configured for the NHS e-Referral Service

Find out if your computer and browser are correctly configured for use with the NHS e-Referral Service (e-RS)

Local IT Teams can check if an individual’s computer and browser are configured for use with the e-RS application by using one of the following configuration check pages depending on how the user accesses e-RS:

Any configuration issues will be established and a report provided on areas which are not supported. 

The information below details how the Configuration check page works, shows examples of the type of reports which can be produced and how to access further support information.

Also, review the warrantied environment specification (WES) to ensure your device meets the required technical standards.

Supported operating systems and browsers

The browsers and operating systems which are supported, and not supported, by e-RS are listed below.

Browsers supported by e-RS:
  • Latest version of Microsoft Edge
  • Latest version of Google Chrome
Browsers which are not currently supported by e-RS:

Although access to e-RS may be possible using other browsers (for example, Firefox, Safari), use of the supported browsers is recommended as they have been tested to ensure that performance and behaviour are optimised.

Operating systems supported by e-RS:
  • Windows 8.1, 10 and 11

About the configuration check report

If the user’s operating system and browser combination is not supported:

  • the Troubleshoot incorrect configurations page should be reviewed for further support on the next steps to be taken
  • local IT support teams should advise the user on how to proceed
  • consideration should be given to the configuration the organisation has chosen to adopt
  • options may include using a different browser or installing software

If the page is accessed using a valid combination of operating system and browser, the following page will be displayed:

the page which is displayed after the user selects the Run button on the check

Identity Agent

Before continuing with the configuration, local IT support teams should check the user has: 

  • confirmed this is the computer and browser they wish to use with e-RS 

  • already successfully logged in to the Identity Agent by entering their smartcard and PIN 

Note: If a user cannot successfully log in to the Identity Agent, the configuration check will give inaccurate results. 

Any issues reported by the Identity Agent should be diagnosed using the Troubleshooting Advice (HSCN access required to access this link).

Running the check

When the Check button is pressed, e-RS will attempt to connect to the Identity Agent and perform a series of tasks that are appropriate for the detected operating system and browser. 

The check process will step through each task in turn until it finds one that succeeds, or all the options have been exhausted. 

Success report

If a successful option is found, a success report will be displayed as shown in the example below. This indicates that the computer is correctly configured for use with e-RS. 

Image displaying a successful config check report

Error report

If the check process cannot find an option to connect to the Identity Agent, an error report will be displayed as shown in the example below: 

image displaying an unsuccessful config check report

Users will be warned of the failing task(s) and will be advised what to do next. Local IT support teams should support the user on how to proceed. Review the Troubleshoot incorrect configurations information for more guidance.

Last edited: 8 November 2023 10:30 am