Digital tools buying process 2026/27

The NHS England national commercial and procurement hub will continue to provide enhanced advice and support for digital tool contracts. This is a free to use service for primary care.

The hub will:

• provide advice on available procurement routes
• manage your procurements
• provide support, information, advice and guidance at each step of the way

This includes:

• understanding the requirements through to buying the right solution
• drafting the contract
• ongoing advice guidance and assistance

The hub is continuously gathering insight and intelligence into the market. This includes:

• intelligence and descriptions of the capabilities each supplier meets. These are available in the hub supplier resource library
• market changes and information about supplier products and developments
• supplier experiences of working with the NHS
• what is interesting and exciting to suppliers, and what are they finding challenging

The hub can also act on your behalf. They can investigate and resolve issues with suppliers if:

• you are experiencing a contractual performance issue
• or want advice on how to exit a contract

Please contact the NHS England national commercial and procurement hub team at [email protected].