Providing direct patient care – get the information needed to provide best possible care
During care delivery, it is necessary to access the latest information about a patient in order to provide best possible scheduled or unscheduled care.
- unscheduled – retrieve latest medication and allergy information regarding a patient who has presented at an A&E department
- scheduled – retrieve the medical record of a patient during a planned consultation.
Providing direct patient care – use transactional services at the point of care
During both scheduled and unscheduled care delivery, it is necessary to access transactional services to deliver care according to the identified problem or care pathway.
For example, during a consultation to:
- book an appointment for a patient to review progress with confirmation required that the booking has been accepted
- refer a patient to a specialist service where this has been identified as the correct next step in a care pathway and with a response returned to indicate whether the referral has been accepted or further information is required
Citizen – access transactional services
At the point of need, a citizen requires access to transactional services in order to empower them to self-manage their care.
For example, a citizen wishes to book an appointment in order to discuss a new or existing health problem. Confirmation needs to be returned to the citizen to confirm that the booking has been accepted.
Citizen – update my healthcare record
A citizen has new information, outside of an encounter with a healthcare professional, which has value in ensuring they continue to receive the best possible care.
For example, a citizen wishes to:
- update their demographic details to ensure they continue to receive notifications sent by organisations delivering their care - confirmation that the update has been (or will be) applied needs to be returned to the system from where the request was made
- submit information from a healthcare device which they use, as this information is valuable in the context of their healthcare record as accessed either by themselves or by healthcare professionals - confirmation that the information has been received needs to be returned to the device