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Publication, Part of

Personal Social Services Adult Social Care Survey, England, 2023-24

Official statistics, Survey

Publication Date:
31 Oct 2024
Geographic Coverage:
England
Geographical Granularity:
Country, Regions, Councils with Adult Social Services Responsibilities (CASSRs), Local Authorities
Date Range:
01 Apr 2023 to 31 Mar 2024
Page contents

Summary

This report contains findings from the Adult Social Care Survey 2023-24 (ASCS). The national survey takes place every year and is conducted by Councils with Adult Social Services Responsibilities (CASSRs).

The survey seeks the opinions of service users aged 18 and over in receipt of long-term support services funded or managed by social services and is designed to help the adult social care sector understand more about how services are affecting lives to enable choice and for informing service development.

A repository of the code used to produce the Adult Social Care Survey publication is available on GitHub: https://github.com/NHSDigital/ASC-User-Survey

The code is being iterated whilst the team makes improvements until all the publication outputs are produced from the code. 

We welcome feedback on the methodology and tables within this publication. Please email us with your comments and suggestions, clearly stating Adult Social Care as the subject heading, via [email protected] or 0300 303 5678.

Adult Social Care Data Hub - ASCS dashboard

Interactive charts and visualisations

This tool is in Microsoft PowerBI which does not fully support all accessibility needs. If you need further assistance, please contact us for help.

Care and support satisfaction

65.4% of service users were very or extremely satisfied with the care and support they received. 2.2% of service users were very or extremely dissatisfied. The percentages were not statistically different to 2022-23.

Loneliness

11.7% of service users reported that they often or always felt lonely. A question on loneliness was first added to the survey last year, when 12.3% of service users reported feeling lonely often or always. 18.6% of service users reported never feeling lonely.

Safety

The percentage of service users that felt as safe as they wanted increased to 71.1% in 2023-24 from 69.7% in 2022-23. 3.7% of service users reported that they felt less than adequately safe, a decrease from 4.1% in 2022-23.

Social Contact

45.6% of service users report that they have as much social contact as they would like, an increase from 44.4% in 2022-23.

Receiving Practical Help

When asked if they received any practical help on a regular basis from their husband/wife, partner, friends, neighbours or family members, 39.4% of service users reported receiving help from someone living in their household. Service users that report that they receive help from someone living in another household has increased significantly for the second year in a row to 47.5% from 46.1% in 2022-23 and 45.0% in 2021-22.

Last edited: 17 December 2024 3:32 pm