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Publication, Part of

Personal Social Services Adult Social Care Survey, England, 2021-22

Official statistics, Survey


This report contains findings from the Adult Social Care Survey 2021-22 (ASCS). The national survey takes place every year and is conducted by Councils with Adult Social Services Responsibilities (CASSRs).

The survey seeks the opinions of service users aged 18 and over in receipt of long-term support services funded or managed by social services and is designed to help the adult social care sector understand more about how services are affecting lives to enable choice and for informing service development.

Please note: Given the low participation of the 2020-21 ASCS due to it’s voluntary nature, the 2021-22 England level data has been compared against the England average in 2019-20 when reviewing if there are any notable changes.

A repository of the code used to produce future Adult Social Care Survey publications is available on GitHub:

The code is being iterated whilst the team makes improvements until all the publication outputs are produced from the code. 

We welcome feedback on the methodology and tables within this publication. Please email us with your comments and suggestions, clearly stating Adult Social Care as the subject heading, via [email protected] or 0300 303 5678.

Adult Social Care Analytical Hub

This tool is in Microsoft PowerBI which does not fully support all accessibility needs.If you need further assistance, please contact us for help.

Care and Support Satisfaction

63.9% of service users were very or extremely satisfied with the care and support they received; this was a decrease from 64.2% in 2019-20. The percentage of service users who were very or extremely dissatisfied with the care and support they received increased to 2.6% in 2021-22 from 2.1% in 2019-20.

Social Contact

The percentage of service users that felt they have as much social contact as they want with people they like dropped to 40.6% in 2021-22 from 45.9% in 2019-20. The percentage of service users that reported they have little social contact and feel socially isolated increased to 8.3% in 2021-22 from 6.3% in 2019-20.

Finding Information

For service users that have tried to find information or advice, the percentage that found it very easy to find dropped to 29.1% in 2021-22 from 31.0% in 2019-20. The percentage that found the information very difficult to find increased to 14.2% in 2021-22 from 12.1% in 2019-20


29.6% of service users can get to all the places they want in their local area, this is not statistically different to 2019-20. The percentage of service users that do not leave the home, increased to 29.1% in 2021-22 from 26.5% in 2019-20

Help from Others

39.6% of service users received practical help on a regular basis from someone living in their household; this was a decrease from 42.3% in 2019-20. The percentage receiving regular help from someone in another household also decreased to 45.0% in 2021-22, from 48.3% in 2019-20.

Last edited: 16 October 2023 1:29 pm