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Personal Social Services Adult Social Care Survey, England - 2020-21
Official statistics, Survey
21 Oct 2021
Country, Regions, Councils with Adult Social Services Responsibilities (CASSRs), Local Authorities
01 Apr 2020 to 31 Mar 2021
This report contains findings from the Adult Social Care Survey 2020-21 (ASCS). The national survey takes place every year and is conducted by Councils with Adult Social Services Responsibilities (CASSRs).
The survey seeks the opinions of service users aged 18 and over in receipt of long-term support services funded or managed by social services and is designed to help the adult social care sector understand more about how services are affecting lives to enable choice and for informing service development.
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Care and support satisfaction
67.7 per cent of the service users were very or extremely satisfied with the care and support they received. 2.1 per cent of service users were very or extremely dissatisfied with the care and support they received.
Clean and presentable
Over 90 per cent of the service users that reported they feel clean and are able to present themselves in the way they want, also reported they have adequate or as much control over their daily life as they want. 9.5 per cent of these service users feel they have no control or some control but not enough.
For the councils that took part in the survey, 34.4 per cent reported they had as much social contact as they wanted with people they like. In contrast, 13.2 per cent reported they had little social contact and felt socially isolated
For service users with Learning Disability Support PSR, a higher proportion rate their health in general to be good or very good. In contrast, service users with Physical Support PSR have the highest proportion who rate their health in general to be bad or very bad.