Skip to main content

Publication, Part of

Personal Social Services Adult Social Care Survey, England - 2020-21

Official statistics, Survey


This report contains findings from the Adult Social Care Survey 2020-21 (ASCS). The national survey takes place every year and is conducted by Councils with Adult Social Services Responsibilities (CASSRs).

The survey seeks the opinions of service users aged 18 and over in receipt of long-term support services funded or managed by social services and is designed to help the adult social care sector understand more about how services are affecting lives to enable choice and for informing service development.

Please note: In June 2022 an error was identified in the worksheet T2a of the annex and T2 of the DQ annex. A total of 3 values were affected. These have been corrected in the attached publication files.

A repository of the code used to produce future Adult Social Care Survey publications is available on GitHub:

The code is being iterated whilst the team makes improvements until all the publication outputs are produced from the code. Please note this code has not been used to produce this current publication.

We welcome feedback on the methodology and tables within this publication. Please email us with your comments and suggestions, clearly stating Adult Social Care as the subject heading, via [email protected] or 0300 303 5678.

Adult Social Care Analytical Hub

This tool is in Microsoft PowerBI which does not fully support all accessibility needs.If you need further assistance, please contact us for help.

Care and support satisfaction

67.7 per cent of the service users were very or extremely satisfied with the care and support they received. 2.1 per cent of service users were very or extremely dissatisfied with the care and support they received.

Clean and presentable

Over 90 per cent of the service users that reported they feel clean and are able to present themselves in the way they want, also reported they have adequate or as much control over their daily life as they want. 9.5 per cent of these service users feel they have no control or some control but not enough.

Social Contact

For the councils that took part in the survey, 34.4 per cent reported they had as much social contact as they wanted with people they like. In contrast, 13.2 per cent reported they had little social contact and felt socially isolated

General Health

For service users with Learning Disability Support PSR, a higher proportion rate their health in general to be good or very good. In contrast, service users with Physical Support PSR have the highest proportion who rate their health in general to be bad or very bad. 

Last edited: 5 October 2022 11:20 am