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Personal Social Services Adult Social Care Survey, England 2019-20
Official statistics, Survey
10 Dec 2020
Councils with Adult Social Services Responsibilities (CASSRs)
01 Apr 2019 to 31 Mar 2020
This report contains findings from the Adult Social Care Survey 2019-20 (ASCS). The national survey takes place every year and is conducted by Councils with Adult Social Services Responsibilities (CASSRs).
The survey seeks the opinions of service users aged 18 and over in receipt of long-term support services funded or managed by social services and is designed to help the adult social care sector understand more about how services are affecting lives to enable choice and for informing service development.
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Care and support satisfaction
64.2 per cent (389,130) of service users were very or extremely satisfied with the care and support they received. 2.1 per cent (12,430) of service users were very or extremely dissatisfied with the care and support they received.
Pain or discomfort
There was a significant increase in the percentage of service users that reported having no pain. 37.2 per cent of service users (225,650) reported they had no pain or discomfort on the day that they completed the survey compared to 36.6 per cent (229,540) in 2018-19.
The percentage of service users aged over 85 has fallen over each of the last 5 years. The percentage decreased from to 27.3 per cent (172,580) in 2018-19 to 26.8 per cent (162,230) in 2019-20.
The percentage of service users who answered that their family pays for some more care increased from 10.8 per cent (68,560) in 2018-19 to 11.6 per cent (70,050) in 2019-20.
Help from others
The proportion of service users that have practical help on a regular basis from either a partner, family member, friend or neighbour, who lived in their household, increased from 40.8 per cent (256,410) in 2018-19 to 42.3 per cent (256,220) in 2019-20.