Almost two thirds (64.3 per cent) of service users were very or extremely satisfied with the care and support they received. 2.0 per cent of service users were very or extremely dissatisfied with the care and support they received.
58.5 per cent of service users in a residential care support setting report feeling they had as much social contact they want with people they like. Service users in the community reported the lowest levels of feeling they had as much social contact they want with people they like (41.9 per cent) and the highest levels of feeling socially isolated (7.3 per cent).
63.0 per cent of service users who have as much social contact as they want, felt they were not anxious or depressed on the day they completed the survey, 4 per cent report they were extremely anxious or depressed. For service users that have little social contact and feel socially isolated, 16.3 per cent reported not feeling anxious or depressed and 36.7 per cent felt they were extremely anxious or depressed.
43.7 per cent of service users reported they had never tried to find information or advice about support and services in the past year, this was a statistically significant increase from 25.8 per cent in 2017-18.
Almost half (48.0 per cent) of service users reported receiving regular practical help from someone living in another household. 40.8 per cent reported receiving help from someone living in their household. Around a fifth of service users (20.5 per cent) reported not receiving any regular practical help from a husband / wife, partner, friend, neighbour or family member.