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Publication, Part of

Personal Social Services Adult Social Care Survey, England - 2017-18 [PAS]

Official statistics, Survey


This report contains findings from the Adult Social Care Survey 2017-18 (ASCS). This national survey takes place every year and is conducted by Councils with Adult Social Services Responsibilities (CASSRs).

The survey seeks the opinions of service users aged 18 and over in receipt of long-term support services funded or managed by social services and is designed to help the adult social care sector understand more about how services are affecting lives to enable choice and for informing service development.

Please note: In 2017-18 a refined methodology was used to calculate measure 1J (Adjusted social care-related quality of life – Impact of Adult Social Care Services). The 1J scores were recalculated and ASCS ASCOF csv was reissued on 13 November 2018.

Key Facts

65.0 per cent of service users reported they were “Extremely” or “Very satisfied” with the care and support they received. 2.0 per cent reported they were “Extremely” or “Very dissatisfied”.

The proportion of service users who do not buy additional care or support decreased significantly from 64.7 per cent in 2016-17 to 63.3 per cent in 2017-18. The proportion who buy more support with their own money increased significantly from 27.4 per cent to 28.6 per cent.

46.8 per cent of service users that had as much social contact as they wanted, also report their quality of life was so "Very good" or "So good it could not be better", compared to 6.8 per cent of service users who had little social contact and felt socially isolated reported having a quality of life that could not be better.

A higher proportion of service users in a residential care or nursing care setting report feeling as safe as they want (86.8 and 82.7 per cent respectively) compared to service users in a community setting (63.6 per cent).

Service users who find it very easy to find information and advice and support about services or benefits also reported higher levels of feeling they have as much control over their daily life as they want (59.4 per cent).

Last edited: 1 October 2019 12:08 pm