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Publication, Part of

Patient-Led Assessments of the Care Environment (PLACE) 2019 - England

Official statistics


This publication provides the results from the 2019 Patient-Led Assessments of the Care Environment (PLACE) Programme. It includes an experimental interactive report which allows users to explore the underlying data in a variety of ways. We especially welcome your suggestions and feedback on this product.

PLACE assessments are an annual appraisal of the non-clinical aspects of NHS and independent/private healthcare settings, undertaken by teams made up of staff and members of the public (known as patient assessors). The team must include a minimum of 50 per cent patient assessors.

PLACE assessments provide a framework for assessing quality against common guidelines and standards in order to quantify the environment's cleanliness, food and hydration provision, the extent to which the provision of care with privacy and dignity is supported, and whether the premises are equipped to meet the needs of people with dementia or with a disability.

The PLACE collection underwent a national review, which started in 2018 and concluded in summer 2019. The question set has been significantly refined and revised, and guidance documents have been updated. The review ensures that the collection remains relevant and delivers its aims.

As the changes have been extensive, it is important to note that the results of the 2019 assessments will not be comparable to earlier collections.

- 1,144 assessments were undertaken in 2019 compared to 1,198 in the previous reporting year.

-The PLACE collection has been substantially reviewed and refined since publication of the 2018 results. 2019 scores therefore establish a new baseline, and cannot be compared with figures from earlier years.

-Overall, the highest national average domain score was for cleanliness, at 98.6%.


Please note that any reports of incorrect data subsequent to publication will be published in the data quality statement (which will be revised). If possible, we will provide indicative amended results, but will not be making any corrections due to the complex nature of the question set, scoring and publication products.

Please ensure you refer to the latest version of the data quality statement at all times.

The current version of the data quality statement is version 2, published 19 February 2020. 

We have re-published the 'PLACE 2019 - Data Files' on 5th February 2019 as they were missing the food tasting data sheet; please ensure you are using the correct version. We apologise for the inconvenience.

Last edited: 7 December 2021 11:41 am