Cloud-based telephony

With the implementation of Modern General Practice Access there is an opportunity to generate and understand a more accurate picture of telephony demand on general practice.

A new Cloud-Based Telephony Data Collection will be used for operational purposes nationally and shared with integrated care boards (ICBs) at regular intervals to inform service improvement. This will provide insight to national and ICB teams regarding the level of demand on general practice.

The data will be considered alongside existing data collections, such as online consultations submissions and GP Appointments Data (GPAD), which are already being collected by NHS England.

This notice is served on:

• general practices in England

The data is collected on a monthly basis, with the first extract taking place in October 2024. The data will cover the period from 1 October 2024 onwards.

The GP live collections timetable provides further details of when this data collection will take place. Please note that this timetable is a live document and may be edited to reflect a change to the collection schedule; users are advised to check this regularly for updates.