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Facilities and estates team

Our facilities and estates team work with data and information about the physical NHS estate – its land, buildings and their running costs. Facilities and estates is the third largest cost for the NHS, after staff and medicines. In 2016/17, NHS organisations reported this cost as £8.6 billion.

We collect and analyse information on surplus land – land that is owned by the NHS but not needed to provide services. Information on facilities and estates is used for local investment planning, contract negotiation and service management, which improves the efficiency of the NHS.

In addition, we manage the collection of data on the Patient-Led Assessment of the Care Environment programme (PLACE). This looks at how well care environments, for example hospital wards, meet their patients’ needs. PLACE provides a way for patients to share their views on the sites where they receive care, so that the information can be used to improve patient experience.

We also manage the Defects and Failures reporting system. This enables NHS Improvement to monitor how well non-medical equipment is working across the NHS.


Patient-Led Assessment of the Care Environment (PLACE)

Collect

Patient-led inspection teams visit the places where patients receive care, and fill in forms based on their assessments of criteria including:

  • privacy and dignity
  • maintenance
  • food
  • cleanliness
  • accessibility
  • suitability for patients with dementia

Hospitals and hospices providing NHS funded care in the NHS and private sector are assessed.

Assemble

NHS trust staff use the Estates and Facilities Management Information System (EFM) to submit data from the assessments to us.

Analyse and interpret

We compare the average score of each area tested to previous years’ scores. We also compare the number of assessments in each annual report.

Distribute

We publish the annual Patient-Led Assessment of the Care Environment (PLACE) report.

PLACE data is shared with care providers and the Care Quality Commission (CQC).

Change

The NHS Constitution now includes the right to be cared for in a clean, safe, secure and suitable environment. PLACE data tells providers how they are doing, and helps them to improve through action planning. 

PLACE data feeds into the CQC risk model, which it uses to make sure services meet quality and safety standards. The CQC also uses the data to help decide which sites it should inspect.


Defects and Failures reporting system

Collect

All faulty non-medical equipment is reported by NHS staff across England.

Assemble

Staff use the Estates and Facilities Management Information System to submit details of faults to us.

Analyse and interpret

We analyse the data for identifying trends, for example: faults occurring in pieces of equipment.

Distribute

We share this data with NHS Improvement.

Change

NHS Improvement use this data as an equipment surveillance system, to monitor safety.

Last edited: 20 February 2020 11:36 am