Troubleshooting access problems for NHS private dashboards

Sometimes when users try to log in to the dashboard they can go through the multi-factor authentication (MFA) steps then be presented with https://www.dashboards.data.digital.nhs.uk/#/error/

This can result from a browser problem or an error with MFA.

Google Chrome

For Google Chrome, go to chrome://settings/clearBrowserData then click Clear Data.

This will clear the browser cache and cookies which can be an issue for MFA on Tableau. After clearing the cache, reload the page or re-open the link you received in the welcome email.

Microsoft Edge

For Microsoft Edge, go to edge://settings/clearBrowserData then click Clear now.

NHSmail MFA

Sometimes resetting MFA can fix any login issues with Tableau.

1. Go to NHSmail Portal, then under Self-Service click Disable Azure MFA.
2. You will be prompted to confirm this, click Confirm.
3. Go back to Self-Service and click Enable Azure MFA.

Further support about setting up a MFA and information about changing your authentication method is available.

For issues with your NHSmail account contact your local admin.  

If none of these solutions work, contact the National Service Desk by emailing [email protected] stating which dashboard you are trying to log into. Include as much detail about the problem as you can.

NHS England Applications MFA

NHS England Applications MFA uses the Google Authenticator to secure the access to the dashboards.

If your code is incorrect, confirm:

• you entered the code before it expired
• the time on your device is correct for your local time zone

If your code is still incorrect, sync your Android device:

1. On your Android device, open the Google Authenticator app.
2. In the top right, select More > Time correction for codes > Sync now.
3. On the next screen, the app confirms the time is synced. You can use your verification codes to sign in.

The sync only affects the internal time of your Google Authenticator app. Your device’s date and time settings won’t change.

If none of these solutions work, contact the National Service Desk by emailing [email protected] stating which dashboard you are trying to log into. Include as much detail about the problem as you can.