ICB Access to General Practice Dashboard

The ICB Access to General Practice Dashboard provides information about scheduled activity and usage of GP appointments and cloud-based telephony volumes at practice, primary care network (PCN), ICB, regional and national levels. This dashboard aims to inform you about activity in GP practices in your area and the impact of seasonal pressures for management information.

It is accessible to NHS regions and ICBs.

The dashboard provides two elements of access to general practice information:

Appointments in general practice

The information provided in the GPAD tab is collected from GP systems from participating practices with 99% coverage in England. These include practices using EMIS, TPP, Informatica, Cegedim (previously Vision), Babylon (GP at Hand), Evergreen Life and Medicus GP systems. Dashboard data is updated monthly, on or before the last Thursday of the month. 

Total appointments for practices can also be broken down by the time between when the appointment was booked and when the appointment took place, the mode of the appointment, the health care professional type of the person seeing the patient, the national category of the appointment and the service setting of the appointment.

For more information, see Appointments in General Practice: supporting information.

Cloud-based telephony

This dashboard contains information supplied by the telephone system suppliers that provide services to GP practices. This is a new collection and has been released within the dashboard for quality assurance. There are several suppliers that we are still working with, and their data will be added in future. For more information on suppliers and data quality, see our webpage Cloud Based Telephony: supporting information.

The dashboard contains:

• a monthly summary of total inbound calls to practices and how these calls were dealt with (answered, calls ending during the IVR , and call back requests) and the number of calls missed (ended whilst queuing to speak to a member of staff) within your ICB at practice sub-ICB, ICB and national levels
• a monthly summary of Inbound calls by day and time of day, and the duration of answered calls

If you have any concerns or issues with the data presented, or missing data, email our Contact Centre: [email protected] (use ‘ICB Access to General Practice Dashboard’ as the email’s subject).

 Find out more about the Cloud Based Telephony Data Collection.

The dashboard is in alpha and ready for access. Access is restricted to NHS regions and ICBs.

To request access contact your regional director of primary care and public health team.

To view the dashboard

Once access has been requested and approved we will send you an onboarding email with the necessary details. The dashboard can then be viewed via the following link.

We want this dashboard to be as useful as possible to our users. We would welcome your feedback to help us develop the dashboard further. If you have any feedback, contact [email protected] and add ‘ICB Access to General Practice Dashboard’ in the email’s subject.

Latest release

14 July 2025 - Cloud Based Telephony data (for practices where NHS England is receiving data from system suppliers) added alongside existing GP appointments data.

The policy describes what information NHS England collects about you and how it is used to provide you with access to, and enable your on-going use of, the dashboard.

Privacy policy: authorised users of the ICB Appointments Data Dashboard

By accessing the data through the private portal, you are accepting the terms of the Dashboard End User Access Agreement.

Data may be downloaded and analysed using other analytical tools but must not be shared outside the user’s organisation.

To see the full GPAD data which powers this dashboard, including accessible versions of the data, see our Appointments in General Practice collection.

The CBT data is currently in development and is expected to be made available publicly later in the year. For more information on the data collection, see Cloud-based telephony.

If you have any concerns or issues with the data presented or missing data, email our contact centre: [email protected] (use ‘ICB Access to General Practice Dashboard’ as the email’s subject).